SALES AND OPERATION

About the role

This is a combined Sales & Operations role with responsibilities across two divisions: Sales and Operation Assistant. The Sales division focuses on customer engagement, quotation management, and relationship building. The Operation Assistant division manages delivery schedules, event coordination, and on-site logistics.

Key responsibilities

• Answer customer inquiries via WhatsApp, call, and social media
• Provide package and rental recommendations based on customer needs
• Prepare quotations, invoices, and manage bookings
• Manage customer bookings and ensure order details are accurate
• Follow up with customers until closing and after events
• Update customer database and sales records systematically
• Assist in preparing weekly and monthly sales reports
• Maintain good relationships with existing customers
• Assist in promotional activities such as posting and social media
• Handle walk-in customers and provide service explanations
• Manage and schedule delivery and collection schedules
• Coordinate with operations team for event smooth running
• Accompany team to event locations for setup and breakdown
• Ensure setup arrangement follows the established plan and layout
• Coordinate with sales team and customers at event sites
• Manage stock in and out and record weekly usage
• Assist in handling on-site issues such as last-minute requests and setup changes