Sales and Operations Analyst

Overview

As a Backlog Clearance Analyst, you will work the compensation-inquiry / dispute backlog across three streams screening & bulk-close, dependency chasing, and research & closure to burn down the inherited case stock and monthly inflow against the committed trajectory.

Responsibilities

• Screen and segment open case stock by channel, age, exposure and partner.
• Close invalid / duplicate / already-paid / out-of-policy cases in attested batches under signed disposition rules.
• Build dependency evidence packs and follow up with named client counterparts through weekly clinics.
• Research and resolve valid, no-dependency cases oldest-first as per the standard runbook.
• Refer policy-exception cases to the review board with prepared packs.
• Tag every closure to a root cause for the prevention feed.
• Maintain templated seller / partner communications and QA evidence.
• Report clearance and dependency progress separately.

Qualifications

• 2–5 years in dispute resolution / claims / compensation-inquiry or transaction operations.
• Case / dispute research, data segmentation and screening, evidence-pack preparation and runbook-driven resolution.
• Throughput and persistence, attention to detail, follow-up discipline and sound judgement on case validity.