Sales and Operations Associate

SALES AND OPERATIONS ASSOCIATEJob Summary

The Sales and Operations Associate is responsible for supporting the company’s sales activities while ensuring smooth coordination of customer orders and daily operations. This role serves as a link between customers, Sales, Warehouse, Logistics, and other internal teams to ensure that orders are properly processed, monitored, and completed on time.

The position requires strong communication, attention to detail, follow-through, and the ability to handle multiple tasks in a fast-paced environment.

Key ResponsibilitiesSales and Customer Handling

• Assist in handling customer inquiries through calls, messages, social media, and other communication channels.
• Respond to customer concerns, inquiries, and requests in a timely and professional manner.
• Prepare and process customer orders accurately.
• Monitor customer orders from confirmation until completion or delivery.
• Coordinate with customers regarding order details, schedules, availability, and other requirements.
• Maintain good relationships with existing customers and provide proper follow-up.
• Assist in identifying potential customers and sales opportunities.
• Support the Sales Team in achieving daily, weekly, and monthly sales targets.
• Prepare quotations, sales documents, and other customer-related requirements when needed.
• Record and update customer information, sales activities, and order status.

Operations Coordination

• Coordinate confirmed orders with Warehouse, Logistics, and Operations teams for proper preparation and delivery.
• Monitor order fulfillment and ensure that customer requirements are properly communicated to the concerned departments.
• Follow up on pending, delayed, incomplete, or problematic orders and coordinate appropriate action.
• Assist in monitoring inventory availability related to customer orders.
• Coordinate with warehouse personnel regarding product availability, preparation, and dispatch.
• Coordinate with Logistics regarding delivery schedules, routes, and delivery concerns.
• Monitor delivery status and provide updates to customers when necessary.
• Report operational issues affecting customer orders to the immediate supervisor or concerned department.
• Assist in resolving customer and operational concerns through proper coordination and follow-through.

Administrative and Reporting Tasks

• Maintain accurate records of sales, customer orders, inquiries, and operational transactions.
• Prepare daily or periodic sales and operations reports as required.
• Update order monitoring sheets, customer records, and other tracking files.
• Ensure that necessary documents related to sales and operations are complete and properly filed.
• Assist in monitoring pending customer requirements and follow up until completion.
• Perform other administrative tasks related to Sales and Operations as assigned.

Coordination and Communication

• Work closely with Sales, Warehouse, Logistics, Accounting, and Operations teams.
• Ensure that important customer and order information is properly communicated to concerned personnel.
• Escalate urgent customer concerns, delivery issues, inventory shortages, and other operational problems to the appropriate supervisor.
• Maintain professional and respectful communication with customers, co-workers, suppliers, and other stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field is preferred.
• At least 1 year of experience in Sales, Customer Service, Operations, Order Processing, or a related position.
• Experience in both sales and operations coordination is an advantage.
• Experience in handling customer orders and coordinating with warehouse or logistics teams is preferred.
• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Detail-oriented and able to maintain accurate records.
• Able to multitask and work under pressure.
• Proficient in Microsoft Office, Google Workspace, or similar business tools.
• Willing to learn company systems and processes.
• Willing to work on-site and coordinate with different departments as needed.

Preferred Skills

• Customer service and relationship management
• Sales coordination and follow-up
• Order processing and monitoring
• Operations coordination
• Warehouse and logistics coordination
• Problem-solving and decision-making
• Communication and negotiation
• Data entry and report preparation
• Microsoft Excel / Google Sheets
• Time management and multitasking
• Attention to detail
• Teamwork and cross-functional coordination

Performance Expectations

The Sales and Operations Associate is expected to:

• Process customer orders accurately and promptly.
• Provide timely and professional responses to customers.
• Properly coordinate orders with Warehouse, Logistics,

Pay: Php20,000.00 - Php22,000.00 per month

Benefits:

• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Application Question(s):

• Are you willing to work from Monday – Saturday?
• How old are you?
• Are you willing to be assigned on site at our Pasig office along C. Raymundo Pasig City?
• When are you willing to start?
• Are you resigned?
• What is your asking rate?
• What is your contact number?
• Have you attached your resume?
• Which city do you live?
• Are you willing to work overtime when necessary?
• Please send a separate email of resume at [email protected] and add the subject "Applicant - (Desired Position)"
• How many years of experience do you have in the position you are applying for?

Work Location: In person