Sales And Operations Associate

As a 'Management Trainee - Sales & Branch Operations Executive' at The SYKAM GROUP, you will play a crucial role in supporting the day-to-day operations of our managed office spaces while contributing to sales, business development, and client acquisition. Your communication skills, proactive approach, attention to detail, and ability to multitask will be essential in this role.

Key Responsibilities:

1. Assist with community management by engaging with clients, prospects, vendors, and other stakeholders to ensure a positive experience.

2. Source and generate new business leads through cold calling, LinkedIn, email campaigns, social media, referrals, databases, and other channels.

3. Identify and approach prospective companies looking for managed office spaces, coworking spaces, serviced offices, or expansion requirements.

4. Handle inbound enquiries received through calls, emails, WhatsApp, and social media, and convert them into qualified sales opportunities.

5. Conduct cold calls, bulk mailing, follow-ups, and targeted outreach to prospective clients and relevant decision-makers.

6. Coordinate and conduct client/site visits, understand their workspace requirements, explain the facilities, and assist in converting enquiries into business.

7. Prepare and share proposals, commercials, floor plans, presentations, and other relevant information with prospective clients and maintain regular follow-ups.

8. Maintain and update the sales pipeline, lead database, and records of enquiries, calls, meetings, site visits, and conversions, along with preparing daily/weekly reports.

9. Oversee the daily functioning of the workspace, including common areas, cabins, meeting rooms, pantry, washrooms, and other facilities.

10. Coordinate with housekeeping, security, maintenance, facility management, and other vendors to ensure smooth branch operations and timely resolution of issues.

11. Ensure the overall cleanliness, professional appearance, aesthetic upkeep, and readiness of the workspace at all times.

12. Handle client concerns and conflicts professionally and coordinate with the relevant teams to ensure timely resolution and client satisfaction.

13. Support administrative activities including documentation, procurement, inventory management, scheduling, vendor coordination, and client onboarding.

14. Monitor attendance, grooming, discipline, and performance of branch staff and maintain operational checklists and reports.

15. Utilise MS Office, Excel, PowerPoint, CRM, and other relevant tools for sales tracking, reporting, documentation, and presentations, while assisting the management in achieving sales, occupancy, and operational targets.

The roles and responsibilities listed are not exhaustive and may be subject to change as deemed necessary by the organisation.