Sales and Operations Coordinator

A hands-on role combining people, customers, sales and operations. We’re looking for an organised, confident and customer-focused Sales & Operations Coordinator to join our Masterton team. This is a varied role that sits at the heart of the business. You’ll oversee the day-to-day operations of a busy garage door installation business, coordinate customer projects from enquiry through to completion, and lead a small team of three installers.

You’ll need to be someone who enjoys taking ownership, keeping things moving and making sure customers receive an excellent experience from start to finish.

What you'll be responsible for:

Team Leadership

• Lead, support and develop a small team of installers.
• Allocate work and provide clear direction to ensure jobs are completed efficiently and to a high standard.
• Monitor performance and ensure company policies and procedures are followed.
• Create a positive and safe team environment.

Scheduling & Operations

• Coordinate installation bookings and ensure realistic timeframes are communicated to customers.
• Manage and reorganise bookings when delays or unexpected issues arise.
• Keep multiple customer projects moving and ensure deadlines are met.
• Identify and resolve operational issues as they arise.

Quoting & Site Assessments

• Prepare accurate and competitive customer quotes.
• Attend customer sites to assess requirements and provide accurate recommendations where required.
• Ensure customers understand their options and associated costs.

Procurement & Stock Control

• Order garage doors, parts and accessories in line with upcoming projects.
• Monitor stock levels and ensure installers have the materials they need.
• Work with suppliers to keep projects on schedule.

Customer Service

• Be the key point of contact for customers from initial enquiry through to completion.
• Provide professional, responsive and friendly customer service.
• Help customers understand their options and select products suited to their needs.
• Resolve customer queries and ensure any issues are followed through to completion.

Sales & Product Support

• Develop strong product knowledge across the garage door range.
• Assist customers with product selection in the showroom and during on-site consultations.
• Identify opportunities to provide customers with solutions that best meet their needs.

Quality, Safety & Reporting

• Ensure installations are completed to the required quality standards.
• Promote and maintain a safe working environment and compliance with health and safety requirements.
• Monitor project progress, team performance and stock requirements.
• Provide regular updates and reporting to senior management.

What we're looking for:

You’ll ideally have experience in a supervisory, coordination or management role, preferably within:

• Building or construction
• Glazing
• Garage doors
• Manufacturing
• Installation
• Trades or a similar practical industry

You’ll also bring:

• Strong organisational and time-management skills.
• The ability to manage multiple jobs and competing priorities.
• Excellent communication and customer service skills.
• Experience with quoting, scheduling and procurement.
• Confidence dealing directly with customers.
• The ability to lead, motivate and develop a small team.
• A practical, solutions-focused approach.
• Good attention to detail and follow-through.
• Technical knowledge of garage door systems is advantageous, but not essential.

What you'll get:

• Competitive salary.
• Potential performance-based incentives.
• A supportive and hands-on team environment.
• A varied role with genuine responsibility and autonomy.
• Opportunities for professional growth and development.
• Standard working hours of 7.30am – 4.00pm, Monday to Friday.
• A role where you can make a real impact on the day-to-day success of the business.

About the role:

Location: Masterton
Employment type: Full-time
Hours: 7.30am – 4.00pm
Site visits: Customer visits will be required from time to time, with occasional flexibility outside standard hours when customer or project requirements call for it.

Ready for your next challenge?

If you're a natural organiser who enjoys leading people, working with customers and keeping a busy operation running smoothly, we'd love to hear from you.

Apply now with your CV and tell us why this role is right for you.