Sales & Operations Executive

Sales & Operations Executive

Job Summary: We are hiring a Sales & Operations Executive for an office-based role in Nashik. The candidate will handle inbound leads from website, Amazon, and WhatsApp, convert them into sales, and manage customer operations including order tracking, follow-ups, and warranty claims.

This role requires good communication skills, basic Excel knowledge, and a disciplined, process-driven approach. Ideal for candidates looking to grow in sales and operations within a startup environment.

Key Responsibilities: Key Responsibilities

• Handle inbound leads from website, Amazon, and WhatsApp
• Convert leads into sales through calls and chat follow-ups
• Manage order processing, dispatch coordination, and tracking
• Handle customer queries and ensure timely responses
• Manage warranty claims and coordinate service support
• Maintain and update daily data in Google Sheets / CRM
• Ensure smooth communication between sales, operations, and customers
• Follow structured processes and maintain proper documentation
• Achieve daily/weekly follow-up and conversion targets

Required Skills & Qualifications:

• 1–3 years of experience in sales, customer support, or operations
• Good communication skills in Hindi (basic English preferred)
• Comfortable with calling customers and doing regular follow-ups
• Basic knowledge of Excel / Google Sheets
• Ability to handle multiple tasks in a structured manner
• Problem-solving attitude for handling customer queries and warranty cases
• Organized, disciplined, and process-driven approach
• Ability to work in an office-based, team environment
• Willingness to learn and grow in a startup setup

Benefits:

• Fixed salary + performance-based incentives
• Stable, structured work environment (not hectic)
• Direct learning in sales, operations, and customer handling
• Opportunity to grow with a fast-growing startup
• Skill development in communication, CRM, and business processes
• Supportive team and practical work exposure
• Opportunity to take ownership and grow into higher roles

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person