Sales & Operations Executive

We are looking for a Sales & Operations Executive to manage day-to-day sales coordination, order processing, customer communication, and operational activities. The role will involve coordinating between customers, sales teams, warehouse, production, accounts, and other internal departments to ensure smooth order execution and timely delivery.

Key ResponsibilitiesSales & Customer Coordination

• Handle day-to-day sales enquiries from customers, dealers, retailers, and distributors.
• Coordinate with the sales team for quotations, product availability, pricing, and order requirements.
• Prepare and process sales orders and ensure accurate entry of customer and product details.
• Follow up with customers regarding orders, payments, dispatches, and delivery status.
• Maintain regular communication with customers and resolve basic queries or coordinate with the relevant department for resolution.
• Maintain customer and sales-related records and databases.
• Follow up on pending and upcoming orders to ensure timely execution.
• Support the sales team in preparing sales reports, order summaries, and other required MIS.

Operations & Order Management

• Coordinate with warehouse, production, purchase, accounts, and dispatch teams for smooth order processing.
• Track orders from order confirmation through production/stock availability to final dispatch.
• Monitor stock availability and communicate shortages or delays to the concerned teams.
• Coordinate with the warehouse team for picking, packing, and dispatch requirements.
• Ensure orders are processed accurately as per customer requirements.
• Track pending orders and ensure timely closure.
• Maintain proper documentation related to sales and operations.
• Assist in identifying operational delays and coordinate with relevant teams for resolution.

MIS & Reporting

• Prepare daily/weekly/monthly sales and operations reports.
• Maintain Excel-based trackers for orders, dispatches, pending orders, customer follow-ups, and sales performance.
• Analyse basic sales and operational data to identify pending actions, delays, and trends.
• Ensure timely updating of ERP/CRM systems and internal databases.

Required Skills & Qualifications

• Graduate in Business Administration, Commerce, Management, or any relevant field.
• 1–3 years of experience in sales coordination, operations, order management, or a similar role.
• Good MS Excel skills are mandatory.
• Good communication and interpersonal skills.
• Strong follow-up and coordination skills.
• Good attention to detail and ability to manage multiple tasks simultaneously.
• Basic understanding of sales processes, order management, inventory, and dispatch operations.
• Experience with ERP/CRM software will be an advantage.
• Ability to coordinate effectively with multiple departments and external customers/vendors.

Preferred Candidate

Candidates with experience in sports goods, manufacturing, distribution, e-commerce, retail, or B2B sales operations will be preferred.

Key Performance Indicators (KPIs)

• Timely and accurate order processing
• Order fulfilment and dispatch coordination
• Customer response and follow-up
• Reduction in pending orders and operational delays
• Accuracy of sales and operations reports
• Timely updating of ERP/CRM and internal records
• Effective coordination between sales and internal departments

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person