Sales and Operations Executive

About Company

CogCons is a technology-driven smart home automation company providing innovative automation solutions. We are looking for a responsible and organized Post-Sales & Operations Executive to coordinate with customers, internal teams, vendors, and support day-to-day office operations.

Job Summary

The Post-Sales & Operations Executive will be responsible for managing customer coordination after sales closure, tracking project execution, coordinating with field and technical teams, following up on payments and supplies, and supporting office administration.

This role requires strong communication, coordination, follow-up, and organizational skills.

Key Responsibilities

Post-Sales & Customer Coordination

* Act as a point of contact for customers after the sales/order confirmation.

* Maintain regular communication with customers regarding project progress.

* Coordinate with customers for payment follow-ups and documentation.

* Handle customer queries and coordinate with the relevant internal team for resolution.

* Ensure timely communication regarding installation, project schedules, and other updates.

Project & Site Coordination

* Coordinate with field, technical, and installation teams for project planning and execution.

* Track project progress and follow up on pending activities.

* Coordinate material and supply requirements with the concerned teams.

* Monitor order execution and ensure timely follow-up.

* Escalate delays, customer concerns, or operational issues to management.

* Coordinate with vendors regarding materials, supplies, and order status.

* Follow up on pending vendor requirements and deliveries.

* Maintain proper records of vendor and project-related information.

Office Administration

* Support day-to-day office administrative activities.

* Maintain customer, project, payment, order, and vendor records.

* Prepare and maintain reports, trackers, and status updates.

* Coordinate internal meetings, schedules, and follow-ups when required.

* Ensure important documents and records are properly maintained.

* Support management with regular operational updates.

Required Skills

* 0–3 years of experience in post-sales, operations, customer coordination, administration, project coordination, or a related role.

* Excellent communication and interpersonal skills.

* Strong follow-up and coordination abilities.

* Good organizational and time-management skills.

* Ability to coordinate with multiple teams simultaneously.

* Good problem-solving and customer-handling skills.

* Proficiency in MS Excel, Google Sheets, MS Office, or similar tools.

* Ability to maintain trackers and reports accurately.

* Responsible, proactive, and detail-oriented.

Languages

* English – Mandatory

* Kannada – Preferred

* Hindi – Preferred

Education

Bachelor's degree in any discipline. BBA/MBA/PGDM or a relevant qualification will be an advantage.

Preferred Candidate

Candidates with experience in home automation, construction, interiors, real estate, project coordination, electronics, or similar industries will be preferred.

The ideal candidate should be comfortable handling customer communication, team coordination, follow-ups, documentation, and office operations.

Pay: ₹20,000.00 - ₹32,000.00 per month

Work Location: In person