Sales & Operations Executive

Air Medical 24x7 is seeking a dynamic, proactive, and customer-focused Sales & Operations Executive to support business development, client relationship management, and the coordination of medical transportation services. The ideal candidate will help generate new business opportunities, manage client inquiries, coordinate medical transport arrangements, and ensure smooth communication between clients, hospitals, healthcare providers, and internal operational teams.

Key Responsibilities1. Sales & Business Development

• Identify and develop new business opportunities with hospitals, clinics, insurance companies, healthcare providers, travel assistance companies, and corporate clients.
• Promote the company's services, including air ambulance, medical escort services, commercial airline stretcher services, and medical tourism.
• Build and maintain strong relationships with existing and prospective clients.
• Prepare quotations, proposals, presentations, and service agreements in coordination with the relevant teams.
• Follow up on sales leads, client inquiries, and business proposals to achieve sales targets.
• Conduct market research and identify opportunities to expand the company's client base.
• Maintain accurate records of leads, client interactions, sales activities, and business development progress.

2. Operations & Coordination

• Coordinate medical transportation requests and communicate with the operations team to facilitate timely service delivery.
• Liaise with hospitals, healthcare professionals, patients, families, airlines, ground ambulance providers, and other relevant stakeholders.
• Assist in gathering patient medical information, travel requirements, and logistical details for case assessment and coordination.
• Support the preparation and coordination of medical transfer arrangements, subject to operational and medical team approval.
• Monitor case progress and provide timely updates to clients and relevant stakeholders.
• Maintain accurate case documentation, client records, quotations, and operational reports.
• Escalate urgent requests, operational challenges, and client concerns to the appropriate team members.
• Ensure all activities follow company SOPs, confidentiality requirements, and applicable UAE regulations.

3. Client Service & Administrative Support

• Respond professionally to telephone calls, emails, WhatsApp messages, and other client inquiries.
• Provide clear information about available services, coordination processes, and service requirements.
• Support invoice coordination, payment follow-ups, and related administrative activities.
• Prepare daily, weekly, and monthly sales and operations reports as required.
• Coordinate with internal departments to ensure effective communication and service delivery.

Qualifications & Requirements

• Bachelor's degree or diploma in Business Administration, Sales, Healthcare Management, Aviation, Hospitality, or a related field.
• Previous experience in sales, business development, operations coordination, customer service, or healthcare services is preferred.
• Experience in air ambulance, medical assistance, healthcare, aviation, insurance, or medical tourism will be an advantage.
• Strong communication, negotiation, client relationship management, and coordination skills.
• Proficiency in Microsoft Office, email communication, and CRM systems.
• Ability to multitask, prioritize urgent requests, and work effectively in a fast-paced environment.
• Professional attitude, attention to detail, and a customer-oriented approach.
• Willingness to coordinate with clients and operational teams across different time zones when required.

Key Skills

• Sales & Business Development
• Client Relationship Management
• Medical Transport Coordination
• Lead Generation & Follow-ups
• Customer Service & Communication
• Documentation & Reporting
• Problem-Solving & Time Management
• Teamwork & Stakeholder Coordination

Note: Knowledge of additional languages such as Arabic, Russian, French, Spanish, or other international languages will be considered an added advantage, particularly when communicating with international clients and healthcare partners.

Pay: AED1,500.00 - AED3,500.00 per month

Work Location: In person