Sales & Operations Manager

Key Responsibilities

Operations Management

·       Oversee daily operations of the property, including housekeeping, maintenance, security, and front office functions

·       Ensure smooth and efficient operations with high standards of cleanliness, service, and guest satisfaction

·       Conduct regular inspections of apartments, public areas, and facilities

·       Manage arrivals and departures, ensuring seamless guest experience

·       Monitor budgets, operating costs, and inventory to maintain efficiency

·       Liaise with vendors and contractors to ensure service quality and timely support

·       Handle guest feedback and resolve issues promptly

·       Prepare operational reports including occupancy, maintenance, and service performance

Sales & Business Development

·       Drive revenue growth through active sales efforts including cold calling, client visits, and corporate outreach

·       Identify, develop, and manage corporate accounts to increase occupancy and long-stay bookings

·       Build and maintain strong relationships with clients, partners, and agencies

·       Respond to booking inquiries, negotiate rates, prepare contracts, and secure confirmations

·       Work closely with OTAs and distribution channels to optimise visibility and revenue

·       Monitor market trends and competitors to identify opportunities for growth

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Requirements:

·       Proven experience in both operations and sales within hospitality, preferably serviced apartments

·       Strong track record in corporate sales, business development, or account management

·       Knowledge of online travel agencies (OTAs) and inventory management systems

·       Good understanding of property operations and guest service standards

·       Strong leadership, communication, and interpersonal skills

·       Ability to multitask and manage both operational and sales priorities

·       Diploma/Degree in Hospitality, Business, or related field preferred