Sales & Operations Manager

About Us

Capital Water Pros installs whole-home water softeners and filtration systems for homeowners across Northern Virginia. We're a lean, new company that wins on price and speed, not on big-box overhead. We're past the idea stage and building out the team to scale.

About the Role

We're hiring our first Sales & Operations Manager. First and foremost, this is a closing role. You'll own every inbound lead from first contact through booked, paid job, and how many you close is what drives your paycheck. Additionally, you'll coordinate the installer who does the physical work, make sure every customer walks away happy, and keep the lights on operationally. This isn't a "follow the script" role — you'll have real ownership over how we run and scale, with direct access to and accountability to the owner.

• Location: Northern Virginia / DMV (Alexandria, Springfield, and surrounding areas) — hybrid: phone/CRM-based day-to-day with occasional in-person site and customer visits
• Job Type: Full-time
• Schedule: Evenings and weekends required — roughly 12pm–8pm, with 4pm–7pm as our busiest call window. This is when our customers actually pick up the phone, so we're upfront about it now rather than surprising you with it later.
• Compensation: $2,000–$4,000/month base (based on experience) + performance commission. On-target monthly earnings: $10,000/month.

What You'll Do

Sales — Inbound Lead Management (the core of this role)

• Receive leads from our marketing channels (Facebook, Google, and others) and contact every one within 60 seconds — speed is our biggest edge over the big-box competitors.
• Follow up persistently. Most homeowners don't convert on the first call — you'll keep leads warm through repeated calls, texts, and voicemails until they close or are genuinely dead.
• Present pricing and close the sale over the phone; book the job.
• Keep our CRM up to date — notes, quote status, and pipeline stage — after every contact.

Subcontractor & Install Coordination

• Coordinate scheduling with our installer(s) and confirm every job a couple of days out.
• Pass along complete job details (system type, add-ons, drain and access notes) so the installer shows up prepared.
• Follow up with customers after every job to confirm satisfaction and resolve any issues — escalating anything serious to ownership.
• Request and track 5-star reviews on every completed job, and respond to reviews as they come in.
• Help identify and vet backup installers as job volume grows.

Operations & Admin

• Periodic check-ins on our physical equipment storage — keep it organized and ready for installer pickups (shared responsibility, not full inventory ownership).
• Sign for and verify incoming equipment deliveries against the shipment paperwork.
• Occasional visits to customer homes — picking up checks, checking on open issues, or anything else that needs a in-person touch.

Who We're Looking For

• Someone who can close. You'll spend most of your day on the phone selling — comfortable and confident there, with the drive to keep dialing and following up until a lead converts.
• Sales experience is a big plus — no specific industry background required.
• A self-starter who wants real ownership over scaling something new, not someone who needs a playbook for every decision.
• Comfortable and confident in person too — you present well and build trust fast with homeowners.
• A growth mindset. You want to build something, not just show up for a paycheck.
• Available evenings and weekends as part of your regular schedule.
• Based in or near Northern Virginia, able to make occasional local site/customer visits.

What You'll Get

• Direct ownership and accountability over the day-to-day of a growing business — your input shapes how we scale.
• Base pay plus uncapped performance commission. On-target earnings of $10,000/month.
• Direct mentorship and access to the owner as we build this out together.

How to Apply

Email your resume to [email protected].

Pay: $7,000.00 - $12,000.00 per month

Work Location: Hybrid remote in Alexandria, VA 22315