Sales & Operations Manager

The Sales & Operations Manager is responsible for the overall operations, sales and business development, guest services, staff management, and revenue performance of Catigan Mountain Breeze Resort (CMBR) in Toril, Davao City. The position ensures efficient resort operations, excellent guest experience, effective team performance, and achievement of sales and operational goals.

KEY RESPONSIBILITIES

RESORT OPERATIONS

• Oversee daily resort operations and ensure smooth coordination among all departments.
• Monitor the readiness, cleanliness, safety, and condition of rooms, facilities, restaurant, pool, and function areas.
• Ensure compliance with company policies, SOPs, and service standards.
• Identify and resolve operational issues and implement improvements to ensure efficient operations.

SALES & BUSINESS DEVELOPMENT

• Develop and implement strategies to increase room bookings, day tours, F&B sales, events, and group bookings.
• Generate leads and build relationships with corporate clients, organizations, event planners, tour operators, and other potential partners.
• Prepare and/or oversee quotations, packages, proposals, promotions, and sales activities.
• Monitor sales performance, market trends, competitor activities, and opportunities to increase revenue.

EVENTS & GROUP BOOKINGS

• Develop and manage bookings for weddings, birthdays, reunions, corporate events, meetings, seminars, and other functions.
• Handle or oversee client inquiries, site inspections, quotations, proposals, negotiations, and booking confirmations.
• Coordinate with F&B, Kitchen, Housekeeping, Maintenance, and other departments for successful event execution.
• Maintain client relationships and conduct post-event follow-ups to encourage repeat bookings and referrals.

PEOPLE MANAGEMENT

• Supervise, coach, and provide direction to supervisors and employees to ensure effective performance.
• Monitor staffing, schedules, attendance, manpower deployment, and employee productivity.
• Address employee performance and workplace concerns in coordination with Management/HR.
• Identify training needs and promote accountability, teamwork, professionalism, and excellent customer service.

CUSTOMER EXPERIENCE

• Ensure consistent and high-quality guest service throughout the resort.
• Handle escalated guest complaints and service recovery concerns and ensure proper resolution.
• Monitor guest feedback, online reviews, and recurring concerns and recommend corrective actions.
• Promote a guest-focused culture that encourages repeat visits, referrals, and customer loyalty.

FINANCIAL & PERFORMANCE MONITORING

• Monitor occupancy, bookings, sales, revenue, F&B performance, event sales, and other key business indicators.
• Review departmental expenses, resource utilization, and operational costs to improve efficiency.
• Prepare regular reports on sales, operations, issues, opportunities, and performance for Management.
• Analyze KPIs and recommend actions to improve revenue, service quality, productivity, and overall resort performance.

QUALIFICATION

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, Marketing, Management or a related field
• At least 3–5 years of relevant experience in hotel, resort industry.
• Proven supervisory or managerial experience
• Demonstrated experience in sales/business development and achieving targets
• Strong customer service and guest relations skills
• Strong leadership and people-management skills
• Excellent communication, negotiation and problem-solving skills
• Strong organizational and time-management skills
• Proficient in Microsoft Office/Google Workspace and basic reporting
• Willing to work on-site and during weekends, holidays and peak periods as required by resort operations

Pay: Php20,000.00 - Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Staff meals provided

Work Location: In person