Sales & Operations Manager

About the role

This role combines B2B sales development for cosmetics across Malaysia with company operations and management responsibilities. You will develop sales channels across department stores, drugstores, beauty salons, aesthetic clinics and wholesalers, identify and onboard agents and distributors, and manage key customer relationships. You will also serve as the main point of contact with headquarters in Japan, manage office operations and HR for the Malaysian entity, handle government procedures and compliance, and oversee business figures and external providers.

Key responsibilities

• Develop sales channels for cosmetics across Malaysia, including department stores, drugstores, beauty salons, aesthetic clinics and wholesalers
• Identify and onboard agents and distributors; lead contract negotiations and manage sales
• Plan sales promotions and manage participation in trade shows and beauty exhibitions
• Build relationships with customers (key account management) and achieve sales targets
• Act as the main point of contact with headquarters in Japan (reporting and coordination in Chinese or Japanese)
• Manage office operations, general affairs and HR for the Malaysian entity
• Handle procedures with government agencies and ensure compliance with local regulations, including cosmetics regulations
• Manage business figures and oversee external providers for bookkeeping and tax

About you

• At least 5 years of hands-on experience in the cosmetics or beauty industry
• Experience in B2B sales, or in management/administration at a cosmetics-related company
• Able to negotiate and handle business email in Chinese or Japanese
• Team management or assistant manager experience (preferred)
• Knowledge of cosmetics import regulations, e.g. NPRA (preferred)
• Able to negotiate and handle business email in English (preferred)