Sales & Operations Manager

About our Client:

An indoor children theme park with 3 outlets in the Klang Valley.

About the role:

Oversee multi-outlet operations, ensuring SOP compliance, team performance, safety, service quality, cost control, and smooth daily operations while driving sales and customer satisfaction.

Responsibilities:

Revenue & Sales Drive

Hit Sales Targets: Set, monitor, and drive monthly sales targets for all outlets.
Local Marketing & Collaborations: Proactively identify local marketing opportunities, school/kindergarten collaborations, corporate bookings, and events to increase foot traffic and group sales.
Upselling & Packages: Train and motivate outlet crews on upselling techniques, membership packages, and promotional campaigns to maximize the average spend per customer.
Competitor & Market Analysis: Monitor local market trends and competitor activities to adjust sales tactics dynamically.

Operational Excellence & SOP Compliance

Audit & Compliance: Conduct regular outlet audits to ensure 100% compliance with company SOPs, cleanliness, safety standards, and service quality.
Inventory & Asset Management: Oversee stock control, material ordering, and asset maintenance across outlets to minimize wastage and operational downtime.
Issue Resolution: Act as the primary problem-solver for daily operational hiccups, mall management coordination, and customer escalations.

Team Leadership & Talent Management

Manpower Planning: Manage outlet scheduling, shift planning, and manpower optimization to control labor costs while maintaining service quality.
Performance & Training: Regularly evaluate outlet supervisors and crew performance. Conduct ongoing training on customer service, safety, and operational workflows.
Culture: Build a high-energy, positive, and customer-first culture among the frontline retail teams.

Reporting & Strategy

Performance Reviews: Analyze weekly and monthly sales data, labor costs, and operational expenses to provide actionable insights to the management team.
Action Plans: Formulate and execute immediate action plans for underperforming outlets.

Requirements:

• Experience: Minimum 3–5 years of experience in retail, F&B, family entertainment, or edutainment operations.
• Strong commercial mindset with a proven track record of hitting sales targets and managing operational budgets.
• Excellent leadership and team-building skills; able to manage and motivate a diverse, youthful frontline crew.
• Fluent in English and Malay. The ability to speak Mandarin is a strong advantage to coordinate effectively across diverse customer and partner demographics.
• Possess own transport and willingness to travel regularly between outlets within Klang Valley.
• Able to work retail hours, including weekends, public holidays, or peak mall periods when necessary.

Please note that only shortlisted candidates will be contacted.

For more information, you may reach out to Caryne Choo via email ([email protected]) or WhatsApp (+6016-4105918)

Pay: Up to RM5,000.00 per month

Application Question(s):

• You are required to work retail (mall) hours - including weekend and Public Holiday. The rest day is 1 weekday and 1 weekend. Are you OK with this arrangement?
• Do you have your own vehicle to travel for work purposes? (petrol claim available)

Work Location: In person