Sales and Operations Manager (Fixed Term Contract)

About us

At Allpress Espresso, we believe great coffee starts with great people. For more than 35 years, our team of espresso specialists has roasted and served exceptional coffee across New Zealand, Australia, the UK, Japan and Singapore. We've built our reputation on quality coffee, genuine partnerships and strong community connections.

About the role

We're looking for a Sales and Operations Manager to join our Singapore team on a 12-month fixed-term contract. Reporting to the General Manager Asia, you will lead our sales and day-to-day operations, developing initiatives that grow our business and customer base while delivering an exceptional experience across every customer touchpoint. You will lead six direct reports and two dotted-line reports, working closely with our regional and global teams.

Key responsibilities

• Developing and implementing sales strategies to grow the Allpress business and customer base in Singapore.
• Identifying new business opportunities by understanding market trends, customer needs and the competitive landscape.
• Monitoring sales performance and maintaining accurate sales forecasts and account plans.
• Managing sales priorities across new business development, inbound enquiries and existing customer accounts.
• Strengthening relationships with existing customers, proactively responding to their needs and ensuring a consistently high level of customer satisfaction.
• Leading, coaching and developing the Singapore team, while managing performance and encouraging accountability and continuous improvement.
• Overseeing day-to-day operations, including stock control, monthly stocktakes, quality standards and supplier relationships.
• Working closely with regional and global leaders to deliver the wider business strategy.
• Ensuring our sales and operations consistently reflect the Allpress brand, values and commitment to a premium customer experience.
• Supporting a physically and psychologically safe workplace and leading relevant safety and wellbeing initiatives.

About you

• Be a natural and authentic leader who can motivate, coach and develop a diverse team.
• Have a strong commercial mindset and experience across sales strategy, forecasting, account planning and business growth.
• Be proactive and confident in identifying opportunities and responding to customer needs.
• Be passionate about building strong, long-term customer relationships.
• Be organised and comfortable balancing priorities across sales, customers, people and operations.
• Communicate clearly and work collaboratively with stakeholders across the business.
• Take ownership, drive accountability and encourage continuous improvement.
• Role-model the Allpress values and understand the importance of delivering a consistent, premium customer experience.

Benefits:

• 250g of Allpress coffee beans to take home each week.
• Staff discounts across our online range of products.

Diversity, Equity & Inclusion at Allpress

At Allpress, we know that diverse teams create stronger businesses. We welcome applications from people of all genders, backgrounds, experiences and perspectives.

We are committed to:

• Building an inclusive team and community that represent all groups in society.
• Empowering our people to continuously improve the way we work and promote equity.
• Removing barriers and the influence of bias.
• Creating a safe environment where we’re encouraged to speak out against discrimination in any form.
• Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.