Sales & Order Coordination Assistant

About the role

Formica (Asia) Limited is a global leader in decorative surfacing materials. We are looking for a proactive and organized team member to support our sales operations and customer service activities.

Key responsibilities

• Coordinate customer orders and monitor the order processing cycle from order receipt to invoicing

• Provide administrative support for project-related documentation and records management

• Support customer enquiries and assist with order coordination activities

• Maintain accurate records and ensure information is properly updated in internal systems

• Assist in logistics and shipping document preparation when required

• Handle expense claims and other administrative transactions through company systems

• Support annual warehouse stock count activities

• Coordinate courier arrangements, mail distribution, and general office administration

• Assist with reception coverage and other ad hoc office support duties

About you

• Secondary education or above (HKCEE / HKDSE or equivalent)

• At least 2 years of experience in administration, order processing, sales support, customer service, or clerical functions

• Proficient in Microsoft Office applications, especially Excel and Word

• Chinese typing skills (Cangjie and/or Quick) are preferred

• Good command of Cantonese and basic English and Mandarin

• Experience in order administration, logistics coordination, or shipping documentation is an advantage

• Detail-minded, organized, and able to manage multiple tasks independently

• Strong communication and interpersonal skills

• Positive attitude and willingness to learn

Benefits

• Well-known international brand

• Stable and friendly working environment

• 1.5 months year-end bonus

• Sales incentive scheme

• Opportunities to gain experience in customer operations and order management

• Support sales operations and customer service for a global decorative surfacing materials leader.