Sales & Reservation Executive

Role & responsibilities

• Handle room reservation inquiries received via phone, email, WhatsApp, website, and online travel agencies (OTAs).
• Convert inquiries into confirmed bookings through effective sales and follow-up.
• Provide accurate information on room categories, tariffs, packages, offers, and resort facilities.
• Coordinate with the resort's Front Office and Operations teams to ensure smooth guest arrivals and special requests.
• Maintain accurate reservation records using the Property Management System (PMS).
• Manage booking modifications, cancellations, and guest requests. Follow up with potential guests, travel agents, corporate clients, and repeat customers to maximize occupancy.
• Assist in achieving monthly sales and occupancy targets.
• Generate reservation and sales reports as required by management.
• Maintain high standards of professionalism and customer service in every guest interaction.

Preferred candidate profile