Sales and Service Coordinator

Fracks Air Compressors is seeking a Service and Sales Coordinator to join an industry-leading team on a 12-month fixed-term contract - with potential to extend!

(Please note that SimPRO experience is highly recommended for this role.)

Why join us?

• Above-award salary package + extra incentives
• Full-time 12-month contract with potential to extend
• Hands-on experience with a respected industry leader to grow your career
• Ongoing professional development and career advancement
• Relaxed and friendly working environment with a close-knit team
• Forward-thinking culture accommodating diverse lifestyles
• Supportive workplace that prioritises work-life balance and wellbeing
• Early finish - Monday to Friday 7am to 3pm

About us

Since 1932 Fracks Air Compressors has supplied - installed and serviced compressed air and gas systems across NSW and the ACT. As a fourth-generation family business and Sydney's sole authorised Kaeser Compressors distributor - we combine deep technical expertise with exceptional customer service to remain the region's trusted compressed air specialists. If you're eager to grow your career with a reputable industry leader that values innovation - teamwork and dedication - we want to hear from you!

About the role

This is a full-time 12-month fixed-term contract with potential for extension. Reporting to the Sales Manager and based at our Artarmon office - you will be the central link between our customers - technicians and sales team. You'll coordinate daily service activity - keep customers informed and help convert enquiries into confirmed work.

Your key duties will include:

• Scheduling and coordinating service - installation and maintenance work in SimPRO in line with customer needs and technician availability
• Planning efficient technician routes to minimise travel time - including time for parts collection
• Answering and directing service and sales calls - taking detailed messages and ensuring prompt follow-up
• Confirming bookings - rescheduling as needed and updating customers on technician ETAs and job progress
• Identifying opportunities for additional service work and following up on outstanding quotes and approvals
• Preparing job sheets and ensuring parts and documentation are ready ahead of technician dispatch
• Maintaining accurate job records and reporting weekly on service KPIs and job completions

What we're looking for

• Full Australian working rights (essential)
• Proven experience in service coordination - scheduling or technician rostering (essential)
• Minimum 2 years' customer service experience (essential)
• Strong organisational and time-management skills with a sharp eye for detail
• Excellent communication skills and a proactive - solutions-focused attitude
• Ability to work collaboratively and meet deadlines in a fast-paced environment
• Background in industrial services - mechanical or HVAC industries (highly regarded)
• SimPRO or similar job management software experience (highly regarded - training provided)
• Knowledge of air compressor systems and industry standards (a plus - training provided)

How to apply

If you have the skills and experience we're looking for - click 'APPLY' and attach your CV along with a detailed cover letter.

We look forward to hearing from you!