Sales and Service Coordinator

The Role

The Sales & Service Coordinator is responsible for delivering an exceptional customer

journey from first enquiry through to move-out.

Working as part of the on-site team, the role combines proactive sales activity with

outstanding resident service, helping to maximise occupancy, support resident

satisfaction and contribute to the commercial success of the property.

The successful candidate will actively engage with prospective residents, promote the

property, convert enquiries into bookings and ensure every resident receives a

welcoming, professional and responsive service throughout their time with Mys

Student.

Key Responsibilities

Sales & Occupancy

Respond promptly and professionally to all sales enquiries via telephone, email, online

channels and walk-in enquiries.

Proactively contact prospective residents to maximise booking conversion and

occupancy.

Conduct engaging property tours, both in person and virtually, showcasing the benefits

of the accommodation and wider resident experience.

Support applicants throughout the booking process, including applications, contracts,

payments and pre-arrival communications.

Promote rebooking opportunities and contribute to resident retention campaigns.

Build positive relationships with universities, agents and other referral partners where

required.

Identify opportunities to maximise occupancy and revenue through proactive sales

activity.

Maintain accurate sales records and update business systems in a timely manner.

Resident Experience

Deliver an exceptional customer experience to residents, visitors and prospective

customers.

Act as a first point of contact for resident enquiries, resolving issues promptly or

escalating where appropriate.

Support smooth and welcoming check-in and check-out experiences.

Build positive relationships with residents and contribute to a welcoming, inclusive and

vibrant community.

Support the delivery of resident engagement events and wellbeing initiatives.

Consistently represent the Mys Student brand and values through every customer

interaction.

Handle resident feedback professionally, helping to resolve concerns and continuously

improve the resident experience.

Front of House & Administration

Maintain a professional, welcoming and well-presented reception environment.

Manage incoming telephone calls, emails and visitors efficiently.

Monitor and respond to the site's central inbox.

Process incoming mail and parcel deliveries.

Maintain accurate resident records and administrative documentation.

Support the General Manager and wider site team with operational administration.

Ensure company systems are updated accurately and promptly.

Marketing & Brand

Support local marketing initiatives and property events.

Assist with creating engaging social media content that reflects life at the property.

Promote the Mys Student brand consistently across all customer interactions.

Contribute ideas that enhance the property's reputation, resident engagement and

commercial performance.

Teamwork & Operational Support

Work collaboratively with colleagues to deliver a consistently high standard of service.

Support the wider site team during busy operational periods.

Demonstrate flexibility in assisting with reasonable operational duties that contribute

to the success of the property.

Comply with Company policies, procedures and health & safety requirements.

Act as the designated deputy to the General Manager, providing operational leadership

and oversight during periods of absence or as required.

Support the management and resolution of on-site incidents, resident matters and

operational escalations, exercising appropriate judgement and escalating significant

matters to senior management where necessary.

Assist the General Manager with the coordination of site activities, team supervision

and maintaining operational standards.

Outcomes & Success Measures

Success in this role will be demonstrated through:

 Achievement of booking conversion and occupancy targets.

 Positive resident satisfaction and customer feedback.

 High levels of resident retention and rebooking performance.

 Prompt and professional management of customer enquiries.

 Accurate administration and effective use of Company systems.

 Positive contribution to the Mys Student community and brand.

 Consistent demonstration of the Company's values in every customer

interaction.

About You

We are looking for someone who:

 Has previous experience in sales, customer service, hospitality, retail or student

accommodation.

 Is confident communicating with a wide range of people both face-to-face and

over the telephone.

 Enjoys working towards targets and achieving results.

 Is proactive, organised and able to manage multiple priorities.

 Experience with social media and content creation.

 Demonstrates excellent customer service and relationship-building skills.

 Takes pride in delivering exceptional customer experiences.

 Is a positive team player who enjoys working in a fast-paced environment.

 Is confident using Microsoft Office and business systems.

Experience within PBSA, property management or hospitality is desirable but not

essential. Knowledge of property management systems and additional language skills,

particularly Mandarin, would be advantageous.

Working Relationships

 Reports directly to the General Manager.

 Works closely with the Assistant General Manager and wider site team.

 Collaborates with the Head Office Sales and Marketing teams.

 Builds positive relationships with residents, universities, agents and external

partners.

Additional Information

This is a customer-facing role where success is built on energy, enthusiasm and a

proactive approach. The successful candidate will play a key role in achieving

occupancy targets, delivering exceptional resident experiences and ensuring every

interaction reflects the Mys Student brand and values.

We are looking for individuals who don't simply respond to enquiries but actively create

opportunities, build relationships and contribute to the ongoing success of their

property.

Pay: From £29,000.00 per year

Work Location: In person