Sales and Service Engineer

Hiring: Sales & Service Engineer

Location: Chennai, Tamil Nadu
Experience: 4–8 Years
Qualification: Engineering Graduate – Mechanical / Mechatronics
CTC: ₹4–8 LPA (Negotiable)
Employment Type: Full-Time
Department: Sales & Service

Job Summary

We are looking for an experienced Sales & Service Engineer with a strong combination of technical knowledge, industrial sales experience, and customer-handling skills. The candidate will be responsible for promoting technical products, providing pre-sales and post-sales support, conducting equipment demonstrations, troubleshooting installed equipment, and developing new business opportunities.

Key Responsibilities

• Conduct product demonstrations and trial installations for customers.
• Understand customer requirements and recommend suitable equipment, products, and technical solutions.
• Collaborate with sales and engineering teams to support customer requirements and achieve sales targets.
• Visit prospective customers and present product features, benefits, pricing, and applications.
• Prepare and deliver technical presentations for customers and prospects.
• Develop sales plans and identify new customers and market opportunities.
• Prepare and respond to technical/commercial proposals and customer enquiries.
• Prepare sales/service contracts and follow up for order closure and delivery.
• Sell technically complex industrial equipment and provide technical support for installation and operation.
• Diagnose and troubleshoot problems with installed equipment.
• Provide technical and non-technical support related to equipment operation, maintenance, and applications.
• Recommend suitable machinery/material improvements to customers to improve productivity or reduce costs.
• Maintain regular communication and relationships with existing customers.
• Identify resale and repeat business opportunities.
• Maintain sales forecasts, customer records, reports, and transaction details.
• Provide technical inputs for the development of customized machinery.
• Coordinate with internal engineering and service teams for customer requirements and technical issues.
• Train team members/customers on equipment applications and technologies.
• Attend trade shows, seminars, product training, and industry events.
• Keep updated with industry trends, competitors, emerging technologies, and new product developments.
• Prepare and maintain technical documentation related to products and services.

Required Skills

• Strong knowledge of Industrial Sales & Marketing and Technical Sales.
• Good understanding of engineering products, machinery, and industrial applications.
• Strong product demonstration and presentation skills.
• Good troubleshooting and technical problem-solving abilities.
• Strong customer relationship and communication skills.
• Good knowledge of English communication.
• Ability to understand technical drawings, specifications, machinery, and equipment requirements.
• Basic understanding of production processes, materials, quality, and manufacturing.
• Ability to perform basic technical calculations related to weight, load, torque, etc.
• Strong negotiation, follow-up, and sales-closing skills.
• Willingness to travel for customer visits, demonstrations, installations, and service support.

Education & Experience

• Engineering Graduate in Mechanical / Mechatronics.
• 4–8 years of experience in Sales & Service / Technical Sales, preferably in industrial machinery or engineering products.
• Candidates with relevant industrial product and machinery knowledge will be preferred.

Key Competencies

Technical Sales | Industrial Sales | Customer Relationship Management | Product Demonstration | Equipment Troubleshooting | Technical Support | Business Development | Sales Forecasting | Proposal Preparation | Machinery Knowledge | After-Sales Service

Interested candidates can apply with their updated resume.

Pay: Up to ₹70,000.00 per month

Benefits:

• Food provided
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What is your highest educational qualification?

(Mechanical / Mechatronics Engineering required)

• How many years of experience do you have in Sales & Service / Technical Sales of industrial machinery or engineering products?
• Do you have experience in customer visits, product demonstrations, equipment installation/troubleshooting, and technical sales? Please mention the products/machinery you have handled.

Experience:

• Sales and service / Technical Sales : 4 years (Preferred)

Location:

• Chennai, Tamil Nadu (Preferred)

Work Location: In person