Sales and Service Manager

We are looking for a highly driven and technically strong Sales Service Manager to lead our aftermarket sales and customer development initiatives.The ideal candidate should have deep technical understanding of industrial machinery, mould systems, spare parts, machine upgrades, and process improvements combined with strong commercial and relationship-building skills.This is not a conventional sales role. The candidate must be capable of understanding machine performance issues, identifying technical improvement opportunities, proposing engineering solutions, and convincingly presenting the value of modifications, retrofits, spare parts, mould overhauls, and new projects to customers.The role requires close interaction with customers, service teams, engineering departments, and manufacturing plants to drive long-term service business growth.

Key Responsibilities:

1. Technical Sales & Business Development

• Drive sales growth for spare parts, machine retrofits, upgrades, mould overhauling projects, new mould sales, and service contracts.
• Identify customer pain points related to machine performance, downtime, maintenance, and production efficiency.
• Recommend suitable technical solutions and convince customers on the technical and commercial benefits.
• Develop long-term aftermarket and service business within the assigned territory.

2. Technical Expertise & Customer Support

• Strong understanding of BFS machines (preferably), mould systems, mechanical assemblies, pneumatics, hydraulics, and machine wear parts.
• Ability to understand machine problems, analyze failures, and propose technical improvements.
• Read and interpret technical drawings, layouts, spare part catalogs, and service reports.
• Conduct technical discussions confidently with production, maintenance, engineering, and purchase teams.

3. Customer Relationship & Aftermarket Growth

• Build strong long-term customer relationships through proactive technical support and regular visits.
• Increase recurring business through spare parts sales, annual maintenance support, machine refurbishment, and upgrade opportunities.
• Support resolution of complaints, technical issues, and overdue matters professionally and efficiently.

4. Internal Coordination & Industry Representation

• Work closely with service, engineering, finance, manufacturing, and sales support teams for smooth project execution.
• Support and coordinate with sales/service agents where applicable.
• Represent the company professionally at customer meetings, trade fairs, seminars, and technical events.

Desired Candidate Profile:

Education

• Degree in Mechanical Engineering, Industrial Engineering, Mechatronics, or related technical field.
• Additional sales or business development exposure is an advantage.

Experience

• 12+ years of experience in technical sales, service sales, or aftermarket business for industrial machinery/capital equipment.
• Strong experience in machine upgrades, spare parts business, service project handling, and technical customer discussions.
• Experience in BFS (Blow-Fill-Seal), packaging machinery, pharmaceutical machinery, or related industries is highly preferred.

Required Skills

• Strong technical sales capability
• Excellent communication and negotiation skills
• Ability to understand customer technical problems and propose solutions
• Strong commercial understanding
• Project coordination and follow-up skills
• Customer-focused mindset
• Ability to work independently and drive business growth

Languages

• Excellent English and Hindi communication skills

Travel Requirement

• Willingness to travel extensively within assigned territory for customer visits, project discussions, and service support.

We are specifically looking for a technically strong sales professional who can:

• Understand machines in depth
• Identify technical improvement opportunities
• Build customer trust through technical knowledge
• Drive aftermarket and service business growth
• Convert technical discussions into profitable business opportunities

This role is ideal for candidates who enjoy both engineering discussions and business development