Sales and Service Support Admin

Big ideas often start small - sometimes smaller than a speck of dust. Microchips powerthe tools and devices we rely on every day - from smartphones and electric vehicles tomedical diagnostics and AI systems. SUSS equipment enables their production throughscalable, high-precision solutions in lithography, wafer bonding, and packaging. Withover 75 years of experience and a global presence, we are a trusted partner thatcombines reliability and innovative strength.

We are guided by the conviction that innovation is not only created by technology, butby people who take responsibility and overcome boundaries together.

Do you think strategically, are you interested in the dynamic market of theSemiconductor Industry and promote the success of innovative technologies? Takeresponsibility for the success of our products and solutions, develop sustainablestrategies and promote innovative technologies in a promising market.

We are looking for the next possible date!

Job Description

Sales Responsibilities:

• Promptly addressing enquiries from website enquiry and providing product information to customer.

• Support sales and service quotations

• Coordinating with related departments on requests and arrangements.

• Following up with customers on demo requests and Factory tool acceptance visit arrangement and coordination.

• Coordinate internal follow-ups and track documents/status to support the Sales team.

• Support the setup and coordination of Sales meetings, corporate events, and provide administrative support for senior management meetings, including coordination of logistics and visitor arrangements.

• Ensure meeting rooms and training facilities are well-prepared and restored post-usage.

• Maintain accurate and up-to-date sales records and ensure proper filing, documentation control and regular data/file backups.

Service Responsibilities

• Coordinate and liaise with customer on site access, security clearances, safety training, badge applications, and other site-specific requirements to ensure service engineers are authorized to perform work at customer sites.

• Provide administrative and organizational support to the Service team, including coordinating travel arrangements, accommodation bookings, and other logistics.

• Maintain accurate records of site access, training certifications, and badge validity, ensuring timely renewals where required.

• Support reporting requirements for Key Accounts

Key Requirements

• Candidate must possess at least a Diploma or equivalent qualification in Business Administration or a related field

• Minimum 3 years of administrative experience in the semiconductor industry preferred

• Proficient in Microsoft Office applications (Excel, Word, Outlook, TEAMS, CRM, SAP)

• Strong organisational and multitasking skills

• Good communication and interpersonal abilities

• Detail-oriented with strong accuracy in documentation

• Ability to work independently and in a fast-paced environment

• Positive attitude and team player mindset