Sales & Service Support

About Us

Fortus Safety is part of the +IMPAC Group, New Zealand’s leading health & safety business, encompassing training, advisory, contractor prequalification, and software solutions.  We provide industry leading PPE & workwear through our brands - Safeworx and Fortus Safety.

Our Te Rapa branch combines a busy retail trade counter serving walk-in customers with a warehouse operation that picks, packs, and dispatches customer orders received online, by email, and through our sales team - supplying and assisting in all PPE needs.

Unrivalled as one, we stand for safety, delivering best practice guidance, exceptional technical capability and a genuine commitment to helping every customer work safely and confidently.

Our Values

• We’re family centric, love what we do, are united in purpose and look after each other and our customers
• We’re practical, understand that Kiwis are innovators and risk takers, and are committed to delivering fit for purpose Health & Safety solutions that make a positive difference
• We’re up-front, do what we say we’ll do, do the right thing and learn from our mistakes
• We're focused, hardworking, know where we’re going, and are always looking for ways to make Health & Safety easier and more valuable for our customers

About the Role

We're looking for an exceptional customer-focused person who likes a bit of variety to join our Fortus team.  You’ll be contributing to the smooth operation and overall sales performance of our Hamilton branch, ensuring that the customer receives an exceptional experience through your knowledge, passion and commitment to providing the best health and safety solutions every time.  This role also includes warehouse duties to support our very busy team.

Responsibilities

• Retail sales through counter, phone and email including distribution of product to customer
• Provide exceptional customer service to new and existing customers including account customers
• Resolve any customer problems or complaints following correct processes
• Inventory control including coordination and maintenance of branch stock levels
• Maintain accurate accounts sales records and supplier information using company systems
• Warehouse duties include storing product, picking, packing and checking orders

About You

• Proven customer service experience
• Excellent organisational skills and attention to detail
• Proficiency in point-of-sale software packages
• Demonstrated ability to communicate with others at all levels
• Detail-oriented focus and ability to juggle multiple competing priorities
• Proven ability to work collaboratively with others
• Excellent listening, negotiation and presentation skills

If you share our values and are looking for a role to join our exciting team, please apply through Seek, including a cover letter.  Applications close on Tuesday 25 August 2026.