Sales and Support Executive

Role Summary:

The Sales Support Executive will be responsible for handling the complete back-office operations of the Sales Department across the company's product portfolio. This includes order entry, documentation, and coordination with internal departments, handling customer portals, and preparing sales reports. The role ensures that the sales team and customers receive seamless support for smooth execution of orders and timely deliveries.

Job Requirements & Responsibilities:

1. Order Processing & Documentation :

• Receive and verify customer purchase orders.
• Create and update sales orders in the SAP system.
• Prepare quotations, invoices, e-way bills, delivery notes, and other required documents.
• Maintain accurate customer and order records.

2. Internal Coordination:

• Liaise with planning, production, quality, and dispatch teams for timely completion and delivery of orders.
• Track order status and proactively update the sales team and customers.
• Coordinate with logistics for dispatch planning and execution.

3. Customer Portal & Compliance:

• Manage all customer portal activities: ASN generation, order updates, vendor registrations, and

compliance submissions.

• Upload documents, invoices, and shipping details on portals as required by customers.
• Support NDA documentation and vendor registration processes.

4. Reporting & Analysis:

• Prepare and share MIS reports, order status reports, sales data, and customer account summaries on

weekly and monthly basis.

• Maintain master files and trackers for orders, deliveries, and invoicing.
• Provide analytical inputs for sales forecasting and decision-making.

5. Sales Team Support:

• Support Sales Coordinators and Managers with data, documentation, and communication needs.
• Ensure all back-office operations are executed smoothly to enable customer-facing teams to focus on

sales and relationship management.

6. Front-End Coordination:

• Coordinate with customers over calls and emails as directed by seniors.
• Ensure timely communication and follow-ups in line with internal instructions. Role & responsibilities