Sales & Technical Trainer

About the Role

N20 Nail Spa is looking for an experienced Sales & Technical Trainer to join our team.

We are looking for someone who has strong experience in the nail/spa industry, understands customer service and sales, and can train our staff to improve both their technical skills and sales performance.

Key Responsibilities

Sales Training

• Train staff on how to confidently introduce treatments, promotions and packages.
• Teach staff how to understand customer needs and recommend suitable treatments.
• Improve staff communication, customer service and consultation skills.
• Train staff on follow-up and repeat-customer strategies.
• Work with managers to set daily and monthly sales action plans.
• Monitor staff sales performance and provide coaching and feedback.

Technical Training

• Train staff on proper nail and spa treatment techniques.
• Check service quality and ensure treatments follow N20 standards.
• Coach staff on step-by-step service procedures.
• Improve massage techniques, nail care, callus care and spa treatment skills.
• Identify staff weaknesses and create practical training plans.
• Conduct demonstrations and hands-on training.

Team Development

• Work closely with managers and staff to build a positive team culture.
• Encourage staff to learn, improve and grow.
• Help managers become better at coaching and motivating their teams.
• Visit outlets when required to observe staff performance and provide training.

Job Requirements

• Experience in the nail, beauty or spa industry.
• Strong knowledge of nail/spa treatments and service standards.
• Sales and customer-service experience.
• Good communication and training skills.
• Confident in coaching and motivating staff.
• Practical, hands-on and results-oriented.
• Able to work with different levels of staff and managers.
• Employment Type: Full-time / Part-time
• Previous experience as a trainer, senior therapist, manager or supervisor is an advantage.

What We Are Looking For

We are not only looking for someone who can teach.

We want someone who can teach, coach, motivate and help the team improve sales and service quality.

If you enjoy helping staff become more confident, improving treatment standards and building a stronger team, we would love to hear from you.

Salary: Negotiable based on experience

Commission / Incentive: Available based on performance