Sales and Valet Associate

S ales and Valet Associate
J ob Description

Position Description: Bikes Not Bombs seeks a bicycle Sales Associate / Valet attendant with experience working

in retail shops to assist with running our organization’s flagship social enterprise, the Bikes Not Bombs Bike Shop

and Vocational Training Center. Join our team to be part of a bike shop that is driven by a real social mission, and

h elp us deliver the best bicycle value to our community.

Duties include greeting customers and ringing up sales, answering the telephone, checking in customer bikes and

writing repair quotes, stocking and organizing the shop sales floor, receiving and processing customer donations,

performing minor repairs, refurbishing bikes, and other duties as may be necessary from time to time. Those

assigned to the Bike Valet will be doing much of the same with the added duty of parking and retrieving bikes for

customers.

Sales and Valet Associate reports to the Sales and Training Manager or Bike Valet & E-Bike Training & Service

D irector, depending on the site they’re assigned to and are members of the Bike Shop team.

Specific responsibilities include, but are not limited to:

• Keep the inventory of the shop updated
• Keep the bench and the overall bike shop clean
• Participate actively as a member of the bike shop team
• Interact with customers, selling bicycles, accessories, and repair service using selling skills

and training materials

• Be customer-service oriented and personable as the face of our organization
• Participates and is fully engaged in daily team check-ins, and weekly planning meetings
• Maintains a high level of personal integrity
• Performs operational tasks
• E xecute flat fix jobs
• C hecking bikes in an out of the bike valet

Background and Qualifications
T he ideal person for this role has experience working in bicycle retail shops.. Additional requirements include:

• A t least one full year in the bike industry both selling and fixing bikes.
• Attentions to detail, coupled with high standards
• Ability to stay organized and keep track of repair tickets and sale records
• M ust be able to work well under pressure to meet deadlines
• Positive and welcoming attitude in all customer service interactions
• Knowledge of bicycles (accessories, fit, and riding)
• A bility to learn and adapt to BNB's standards for bicycle mechanics
• Must be a people person.
• Must have an interest in and experience working with youth, particularly from low-income

communities.

• Must demonstrate a strong understanding of and commitment to Bikes Not Bombs’ overall mission.
• E xcellent interpersonal skills, cultural competency, strong listening and negotiation skills.
• E xperience with Macintosh computers, and experience using MS Word and Excel.
• Multilingual/Bilingual (Spanish, English, Haitian Creole and/or Cape Verdean Creole) candidates highly

p referred.

• Ability to work individually and as part of a team in a fast-paced work environment.

R acial Equity
Constituent leadership is central to the mission of BNB and is highlighted in BNB’s current Strategic Plan. As such,

BNB is seeking to more fully represent our community and constituencies, particularly Black and other
m arginalized people in Boston and of communities in the Global South , so as to amplify that voice and provide an

opportunity for our constituency to participate in the overall direction and leadership of the organization. As such,

we actively encourage candidates from broadly diverse ethnic and cultural backgrounds. Bikes Not Bombs is an

Equal Employment Opportunity employer.

A pplication Process
P lease provide a resume that includes where you learned of the position and a description of how your

q ualifications match BNB’s needs. Applications should be emailed to j [email protected] and will be

reviewed on a rolling basis. Please include “Sales and Valet Associate” and your full name in the subject line. The

compensation package for this position ranges from $20 to $28 per hour, depending on experience. Additional

benefits include - paid time off, health insurance, flexible work schedule, and discount at our bike shop.

BNB’s Mission & History
Bikes Not Bombs uses the bicycle as a vehicle for social change to achieve economic mobility for Black
and other marginalized people in Boston and the Global South.

Our mission is the driving force behind our impact, our volunteer efforts, and our dedicated staff. It's why

people give their time, their money, their labor. We love bikes, and we love our community, including its

most vulnerable and historically excluded members. We want to bring the joy and the utility of bicycling to

everyone. "Bikes Not Bombs!" is a demand, a protest, advice for life, and a rallying cry. Through our work,

we seek to bring positive change into people's lives and build a sustainable future for all.

E ach year we collect roughly 5,000 used bicycles and tons of used parts from our supporters around

G reater Boston and New England. We ship most of these bikes overseas to partners in support of

micro-enterprises through our G lobal Partnerships in Africa, Latin America, and the Caribbean. Bikes that

don't get shipped are distributed in Youth Pathways , where teens learn bicycle safety and mechanics skills

in the process of earning bikes to keep for themselves. Staff and paid Youth Apprentices working in our

retail Bike Shop & Training Center also recondition and sell some of the donated bikes that we receive.

Profits from bicycle sales, parts sales, and repairs go towards funding our youth and international work.

BNB is 42 years old and has an annual budget of $2.5 million and growing.