Objective Summary

The Client Solutions Engineer (CSE) serves as a key technical liaison between Dynatect, our customers, and external Sales Representatives (Reps). The CSE provides product recommendations, develops quotes, and supports both pre- and post-sales efforts for custom and standard product applications. This role supports one of Dynatect’s two North American manufacturing locations and involves periodic travel.

CSEs collaborate with engineering, commercial leadership, and other CSEs to ensure project success, customer satisfaction, and continuous improvement in sales processes. Building strong technical expertise and trusted relationships with internal and external stakeholders is essential to success in this role.

Primary Responsibilities

• Work safely and courteously, adhering to all Company policies and procedures.
• Serve as a technical resource for customers and Reps by evaluating applications, recommending solutions, and generating accurate quotes.
• Collect and communicate necessary application details to engineering for “non-standard” product solutions.
• Convert inquiries to orders by guiding customers through product selection, quoting, and order processing via phone, email, or in person.
• Collaborate with Commercial Managers and Reps to identify competitive opportunities and risks and support market or key account plans.
• Maintain customer, quote, and Rep records within ERP and CRM systems.
• Support issue resolution by identifying root causes and coordinating corrective actions.
• Participate in industry trade shows and conferences; represent Dynatect at booths or product displays.
• Conduct product training sessions for customers and Reps, focusing on applications, specifications, and value propositions.
• Contribute to continuous improvement initiatives aimed at enhancing quality, efficiency, and customer experience.
• Support the tracking and reporting of sales metrics, performance data, and the efficiency of quote response time.
• Perform other duties as assigned.

Supervisory Responsibilities

• None.

Knowledge, Skills, and Abilities

Essential

• Bachelor’s degree in engineering or business; technical background strongly preferred
• 3-5 years prior inside sales or customer-facing technical support experience, ideally in a manufacturing setting
• Strong verbal and written communication skills with the ability to influence, resolve conflict, and build relationships
• Proficiency with Microsoft Office Suite, ERP/CRM systems, and general office tools
• Analytical skills with the ability to interpret technical data, perform basic math, and apply geometric concepts
• Ability to read and interpret engineering drawings, tolerances, and specifications
• Familiarity with common measurement tools (ruler, caliper, micrometer, etc.)

Preferred

• Experience in quoting technical products or engineered solutions
• Exposure to process improvement or lean manufacturing principles

Success Attributes

• Customer-centric mindset with strong problem-solving skills
• Ability to manage multiple priorities and high-volume workload
• Organized and detail-oriented with strong follow-through
• Self-starter who thrives in a team-oriented environment