Sales Assistant

About the role

We are seeking a Sales Assistant to join the team at TSL Jewellery Retailing Sdn Bhd in Kuala Lumpur. This is a full-time position that plays a vital role in delivering exceptional customer service and driving sales within our retail environment. As a Sales Assistant, you will be the face of our brand, creating memorable shopping experiences whilst maintaining the highest standards of product knowledge and customer care. This role is essential to our retail operations and directly contributes to achieving our business objectives and customer satisfaction goals.

What you'll be doing

• Greeting customers warmly and professionally upon arrival in the store
• Providing detailed product information about jewellery items, including materials, designs, gemstones and pricing
• Assisting customers with product selection based on their preferences and budget requirements
• Processing customer transactions accurately using point-of-sale systems
• Handling cash, card payments and other payment methods securely and efficiently
• Maintaining visual merchandising standards and keeping the store display areas clean, organised and attractive
• Restocking shelves and ensuring adequate inventory levels on the shop floor
• Addressing customer queries and concerns with professionalism and courtesy
• Meeting sales targets and actively promoting special offers, promotions and loyalty programmes
• Building rapport with customers to encourage repeat business and positive word-of-mouth recommendations
• Assisting with stocktaking and inventory management activities as required
• Maintaining compliance with health, safety and security procedures at all times

What we're looking for

• Previous retail or customer service experience, preferably in jewellery or luxury goods retail
• Strong communication and interpersonal skills with the ability to engage customers effectively
• A genuine passion for jewellery and interest in developing product knowledge
• Excellent numeracy skills and the ability to handle transactions accurately
• The ability to work as part of a team whilst also demonstrating initiative and independence
• Smart appearance and professional demeanour at all times
• Flexibility to work retail hours, including evenings, weekends and public holidays as required
• Attention to detail and a commitment to maintaining high standards of cleanliness and presentation
• Basic computer literacy and familiarity with point-of-sale systems
• Honest, trustworthy character with integrity in handling valuable merchandise

What we offer

We pride ourselves on creating a supportive and inclusive workplace where our employees can thrive and develop their careers. At TSL Jewellery Retailing Sdn Bhd, we offer competitive remuneration, opportunities for career progression within our retail network, and comprehensive product training to enhance your expertise. We provide our team members with staff discounts on our jewellery collections, fostering a sense of belonging and appreciation. Our workplace culture emphasises teamwork, professional development and customer-centric values, creating an environment where you can build a rewarding career in retail. We are committed to supporting the wellbeing of our employees and maintaining a positive, collaborative work environment.

About us

TSL Jewellery Retailing Sdn Bhd is a respected jewellery retailer dedicated to offering exquisite jewellery collections that combine craftsmanship, quality and style. With a strong presence in Kuala Lumpur and across the region, we are committed to delivering outstanding customer experiences and providing our clients with jewellery that holds lasting value and beauty. Our brand is built on integrity, quality and a deep appreciation for the art of jewellery. We believe in creating meaningful connections with our customers and maintaining the highest standards of retail excellence. Our team is passionate about jewellery and dedicated to helping customers find pieces that celebrate life's special moments.

Apply now

If you are enthusiastic about jewellery retail and ready to deliver exceptional customer service, we would love to hear from you. Please submit your application with your CV and a cover letter detailing your retail experience and interest in joining TSL Jewellery Retailing Sdn Bhd.