Sales Assistant

About the role

We are seeking an enthusiastic and customer-focused Sales Assistant to join the IMIKA EMPIRE SDN BHD team in Johor. This is a full-time position that sits at the heart of our retail operations, providing excellent customer service and supporting the smooth running of our store. As a Sales Assistant, you will be the face of our brand, helping customers find what they need whilst maintaining a welcoming and professional environment. This role is essential to delivering the outstanding shopping experience our customers expect from us.

What you'll be doing

• Greeting customers warmly and professionally as they enter the store, creating a positive first impression
• Assisting customers in finding products and providing product information, recommendations and advice to meet their needs
• Processing sales transactions accurately using the point-of-sale system, handling cash and card payments with care
• Maintaining the shop floor by restocking shelves, arranging displays and ensuring products are well-presented and clearly labelled
• Keeping the store clean, tidy and organised throughout the day, paying attention to health and safety standards
• Handling customer enquiries and complaints professionally, working to resolve issues to their satisfaction
• Supporting stock management activities, including receiving deliveries and conducting inventory checks
• Working collaboratively with team members to ensure smooth store operations and a positive working environment

What we're looking for

• Strong customer service skills with a genuine enthusiasm for helping people and making their shopping experience enjoyable
• Excellent communication abilities, both verbal and written, with the ability to interact confidently with diverse customers
• Reliability and punctuality, with the ability to commit to a full-time working schedule including weekends if required
• Basic numeracy skills and comfort handling cash transactions accurately
• Ability to work both independently and as part of a team in a fast-paced retail environment
• Willingness to learn about products and company procedures quickly and efficiently
• A positive attitude, flexibility and adaptability when dealing with changing priorities and customer needs
• Previous retail experience is desirable but not essential; we are willing to train the right candidate

What we offer

At IMIKA EMPIRE SDN BHD, we value our team members and are committed to creating a supportive and inclusive workplace. We offer competitive remuneration and the opportunity to develop your retail skills within a growing organisation. Our team enjoys a friendly, collaborative working environment where your contribution is recognised and appreciated. We believe in supporting the wellbeing of our employees and welcome conversations about how we can support you in this role.

About us

IMIKA EMPIRE SDN BHD is a dynamic retail business committed to providing high-quality products and exceptional customer service. We pride ourselves on our customer-centric approach and our ability to create welcoming retail spaces where customers enjoy shopping. Our team is dedicated to excellence, and we foster a culture of professionalism, integrity and continuous improvement. We are growing and looking for passionate individuals to join us on this exciting journey.

Ready to join our team? Apply now to become part of IMIKA EMPIRE SDN BHD.