Sales Assistant

About the role

The Sales Assistant provides administrative and operational support to the Sales Team to ensure efficient handling of customer requirements, quotations, order processing (Work order) and delivery coordination. The role serves as the liaison between customers and internal departments to ensure timely execution of projects and maintain a high level of customer satisfaction.

Key responsibilities

• Support the Sales Team in managing customer inquiries, requests, and order-related concerns.
• Prepare quotations, work orders, sales reports, and other sales documentation.
• Monitor the work order status and communicate the status with the HQ Sales team.
• Process customer purchase orders and coordinate with Operations, Engineering, and Finance for order execution.
• Monitor production schedules, repair status, and shipment timelines to ensure on-time delivery.
• Follow up with internal teams/HQ team regarding customer requirements, material availability, and project progress.
• Maintain and update customer records, sales databases, and filing systems.
• Assist in preparing monthly sales reports, forecasts, and presentations.
• Coordinate customer meetings, visits, and business reviews when required.
• Handle email correspondence and provide timely updates to customers.

About you

• Bachelor's degree in Business Administration, Marketing, Engineering, or any related field.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong communication, coordination, and interpersonal skills.
• Detail-oriented and able to manage multiple tasks effectively.
• Able to work independently and in a team environment.
• Willing to learn technical products and customer requirements.
• Preferably with experience in Sales Support, Customer Service, or the Semiconductor Industry.
• Knowledge or exposure to semiconductor products such as Probe Cards, Burn-In Boards, Load Boards, or related test interface products is an advantage.
• Experience with ERP systems and order processing is preferred.