SALES ASSISTANT

Job Title: Store Sales Assistant

Department: Retail Operations

Reports To: Store Manager / Assistant Store Manager

Job Overview

A Store Sales Assistant delivers excellent customer service, assists shoppers, and helps maintain a clean, fully-stocked, and organized retail store. The primary goal is to drive sales, process customer transactions smoothly, and support daily store operations.

Key Responsibilities

• Customer Service & Sales

o Greet incoming customers with a welcoming demeanor.

o Assist shoppers in finding products and answer questions regarding merchandise, pricing, and promotions.

o Recommend products, upsell complementary items, and offer styling or technical advice depending on the store’s inventory.

• Store Operations & Merchandising

o Receive, unpack, and inspect incoming stock inventory.

o Restock shelves, organize display, and ensure merchandise is properly labeled and priced.

o Keep the sales floor, and cashier counters clean, organized, and presentable.

• Cashiering & POS Management

o Process cash, and mobile payments accurately.

o Issue receipts, process refunds, exchanges, or store credits following company policy.

o Balance cash drawers at the end of shifts.

• Inventory Control & Security

o Monitor the floor for loss prevention.

o Conduct periodic stock counts and report inventory discrepancies or damaged goods to management.

Requirements & Qualifications

• High school diploma or equivalent (previous retail or customer service experience is a plus).

• Basic math and cash-handling skills.

• Strong verbal communication and interpersonal skills.

• Ability to stand, walk, and lift moderate loads (e.g., 10–20 kg boxes) during shifts.

• Flexibility to work varied hours, including weekends, evenings, and holidays.