Sales Assistant

About Phonesurgery

Phonesurgery is one of the UK's fastest-growing phone and device repair specialists. We're known for quality repairs, straight-talking service, and a team that genuinely cares about customers. We're looking for a Sales Assistant to join our Uxbridge store.

The Role

This is a customer-facing sales role. You'll be the first point of contact for customers, handling enquiries, selling repairs and accessories, and keeping the store running smoothly. No repair experience needed — full training given.

What You'll Do

• Welcome customers and handle walk-in and phone enquiries
• Sell repairs, accessories and services, and hit personal sales targets
• Process bookings and payments accurately
• Keep the shop floor tidy, stocked and presentable
• Handle customer queries and complaints professionally
• Support the wider team and store manager as needed

What We're Looking For

• At least 1 year's retail or customer service experience
• Confident, friendly, and comfortable selling to customers
• Right to work in the UK
• Reliable and able to commute to Uxbridge

What You'll Get

• £26,000-£29,000 per year
• Full-time, permanent role, 5-6 days a week on a rota, including weekends
• Full training and real progression as we grow
• A supportive team in a fast-growing UK repair chain

Pay: £26,000.00-£29,000.00 per year

Ability to commute/relocate:

• Uxbridge UB8: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you currently living in the United Kingdom? (We're only able to consider applicants already based in the UK — happy to consider relocation within the UK, but not from overseas.)
• Give a specific example of a time you turned a customer enquiry into a sale, or upsold a product/service.
• This role runs on a 5-6 day rota including weekends. Please confirm you can work this pattern, and note any days/times you're not available.
• Give a specific example of a time you dealt with a difficult customer or complaint. What did you do and how did it end?

Experience:

• retail or customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person