Sales Assistant

Department: Sales
Location: SMX Convention Center Clark
Reports To: Sales Manager / Senior Sales Manager
Employment Type: Full-Time

JOB SUMMARY

The Sales Assistant provides administrative and operational support to the Sales team in achieving business and revenue targets. The role assists in handling client inquiries, preparing sales documents, maintaining account records, coordinating with internal departments, and ensuring that clients receive timely and professional assistance throughout the sales process.

KEY RESPONSIBILITIES

1. Sales & Client Support

• Assist the Sales team in responding to client inquiries, requests, and follow-ups.
• Prepare quotations, proposals, contracts, presentations, and other sales-related documents.
• Assist in coordinating venue inspections and client meetings.
• Maintain professional and timely communication with clients and prospective customers.
• Follow up on leads, proposals, and pending requirements as instructed by the Sales team.

2. Sales Administration

• Maintain accurate and updated records of clients, accounts, inquiries, bookings, and sales activities.
• Assist in monitoring the sales pipeline and upcoming events.
• Prepare sales reports, presentations, and other reports required by the Sales team.
• Ensure proper filing and documentation of contracts, proposals, and other client-related documents.
• Assist in tracking payments, billing requirements, and other account-related concerns in coordination with Finance.

3. Event & Operations Coordination

• Coordinate with Operations, Event Services, Finance, and other departments regarding client requirements.
• Assist in ensuring that approved client requests and event details are properly communicated to concerned departments.
• Provide administrative support before, during, and after events when required.
• Assist in addressing client concerns and coordinating their resolution with the appropriate team.

4. Business Development Support

• Assist the Sales team in prospecting and maintaining a database of potential clients.
• Support sales activities, client visits, networking events, trade shows, and sales missions.
• Assist in preparing sales presentations and promotional materials.
• Monitor potential business opportunities and provide relevant information to the Sales team.

5. Customer Service

• Maintain positive and professional relationships with clients.
• Provide prompt assistance and accurate information regarding SMX Clark's venues, services, and event offerings.
• Ensure that client concerns and requests are properly documented and endorsed to the appropriate personnel.
• Support the team in delivering a positive client experience.

6. Other Responsibilities

• Perform other sales and administrative duties that may be assigned by the Sales Manager or Senior Sales Manager.
• Ensure compliance with company policies, procedures, and standards.
• Maintain confidentiality of client and company information.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, Tourism, or a related field.

• Fresh graduates with relevant internship or sales/customer service experience are encouraged to apply.

• Good communication, interpersonal, and customer service skills.

• Strong organizational and administrative skills.

• Detail-oriented and able to manage multiple tasks and deadlines.

• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

• Professional, proactive, and customer-oriented.

• Willing to conduct field work or assist in events when required.

• Willing to work on weekends and holidays depending on business and event requirements.