Sales Assistant

About Kuoni Tumlare

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape

About the Role

• Sales support: Assist the Sales Manager in charge of relevant market, supervise and co-ordinate all aspects of group tour arrangements in all European destinations with the support of our destination offices.
• Markets: Nordics (Norway / Denmark / Sweden / Finland / Iceland) or UK and DACH markets (UK / Northern Ireland / Germany / Austria / Netherlands / Poland)
• Sales reports & administrative tasks: Follow-up the tours in the system and ensure each confirmed group is invoiced and paid by the client.

Key Activities

· Sales support activities

o Liaise with Operation Offices and other internal departments to ensure that requested services are booked and confirmed within the required deadlines when a group is materialized.

o Make necessary amendments to itineraries and rooming-list, control changes and cancellations for smooth running of operations

o Keep close communication with our local offices and make sure business is operated smoothly

o Prepare all necessary documentation for client and ensure they receive this in good time before the departure of a group

o Assist Sales Manager in product development

o Quotation process for the new requests, creating an offers for the agents.

• Sales reports & administrative tasks

o Ensure each confirmed group is fully prepaid in due time unless credit facilities exist

o Assist Sales Manager in getting more information from client to enrich client’s profile in the CRM database

TO SUCCEED IN THE ROLE, YOU SHOULD HAVE

Knowledge

• Degree qualified in Tourism and Travel Business
• Good understanding of the travel industry and market requirements
• Good technical skills in Microsoft Office – Word/Excel/PDF
• Fluent English language skills

Skills

• Very well organized, able to prioritize tasks
• Ability to work under a lot of pressure from the clients
• Excellent communication skills to collaborate with our destination offices
• Team spirit, ability to work within a group

Experience

• Minimum of 2 years as Sales Assistant
• Experience in Inbound Travel in Europe experience is an asset