Sales Assistant

Join Our Team as a Sales Assistant at Harbour Lane Furniture & Bedding!

About Us:

Welcome to Harbour Lane Furniture & Bedding, where comfort meets style and every piece of furniture tells a story. Established 15 years ago as a family-owned business in Australia, we have become a cherished destination for those seeking high-quality furniture and bedding. Our foundation is built on a passion for craftsmanship and a dedication to exceptional customer service. Over the years, we’ve expanded our range, blending classic designs with modern trends to cater to diverse tastes and preferences.

Despite our growth, we’ve stayed true to our roots, fostering a warm, family-like atmosphere in our stores. We pride ourselves on creating spaces where customers feel valued and at home. Our team is committed to helping each customer find the perfect pieces that transform their house into a home. With over a decade of experience, we continue to uphold our tradition of excellence, offering a curated selection of furniture and bedding that combines style, comfort, and durability.

Purpose of Position:

Are you a dynamic individual with a passion for sales and customer service? Harbour Lane Furniture & Bedding is looking for an enthusiastic Sales Assistant to join our team. You’ll play a crucial role in converting "Just Looking" visitors into "Happily Buying" customers. As the first point of contact, your approach will be vital in driving sales and ensuring repeat business through exceptional customer experiences.

Key Responsibilities:

• Engage Customers: Greet and approach customers promptly, assist in their purchasing decisions, and build lasting rapport.
• Understand Needs: Identify customer requirements to recommend suitable products effectively.
• Product Knowledge: Stay updated on product features, benefits, and availability to provide accurate information to customers.
• Maintain Standards: Ensure the store is safe, hygienic, and visually appealing at all times.
• Achieve Targets: Meet and exceed defined sales targets and KPIs consistently.
• Resolve Issues: Handle customer complaints efficiently, providing satisfactory resolutions.
• Merchandising: Assist in setting up and maintaining displays, ensuring products are presented attractively.
• Sales Support: Process transactions accurately, assist with inventory management, and participate in stocktakes.
• Team Collaboration: Work closely with the team to ensure a seamless and enjoyable shopping experience for customers.
• Administrative Tasks: Perform administrative duties, including answering phones, responding to emails, and keeping records updated.
• Complaint Handling: Escalate unresolved customer issues promptly.
• Customer Satisfaction.
• Respond to customer calls promptly.
• Understand customer needs and expectations.
• Fulfil customer commitments and contractual obligations in accordance with company polices.
• Gauge feedback from customers daily to improve store best practices and report trends to managers in meetings.

Requirements:

• Minimum 1 year of experience in sales, retail, and customer service.
• Excellent communication and interpersonal skills.
• Eagerness to learn with provided on-the-job training.
• Punctuality and a strong work ethic.
• Availability to work on weekends and three weekdays (you will have two weekdays off).
• Ability to work independently and as part of a team.
• Physical capability to move furniture within the store premises.

Experience:

• Working towards sales targets and KPIs: 1 year (Required)
• Sales: Minimum 1 year (Required)
• Customer service: 1 year (Required)

If you're ready to embrace this exciting role and contribute to creating exceptional shopping experiences, we encourage you to apply.

Join the Harbour Lane Furniture & Bedding family and make a meaningful impact in the world of retail. We look forward to welcoming you to our team!

Pay: $27.81 – $41.71 per hour

Benefits:

• Employee discount

Work Location: In person