Sales Assistant

About the role

Chop Sin Kim Hin is looking for an Sales Assistant to join our showroom sales team. The successful candidate will be responsible for attending to walk-in and online customers, understanding their requirements, recommending suitable products, preparing quotations, following up on enquiries, and working towards monthly sales targets. Our product range like kitchen solutions, and kitchen & bathroom products. As many of our products are customised, the position requires someone who is willing to learn product specifications, measurements, materials and basic design concepts. Product knowledge and training will be provided.

Key responsibilities

• Attend to walk-in, WhatsApp, phone and online customer enquiries professionally
• Understand customers' needs, preferences, measurements, budget and project requirements
• Introduce and recommend suitable Chop Sin Kim Hin products and solutions
• Explain product features, materials, specifications, benefits and differences clearly
• Work towards individual and company monthly sales targets
• Follow up actively with potential customers, quotations and pending enquiries
• Handle customer questions and price objections professionally
• Assist in preparing quotations and customer orders accurately
• Record customer requirements, measurements, specifications, colours, materials and other relevant information
• Maintain a clean, organised and presentable showroom

About you

• Good communication and interpersonal skills
• Comfortable communicating with customers face-to-face and through WhatsApp/phone
• Positive attitude towards sales targets and performance KPIs
• Proactive in following up with customers
• Willing to learn technical and customised products
• Responsible, punctual and organised
• Basic computer skills, including Microsoft Office
• Comfortable working with measurements and basic calculations
• Can work independently as well as with a team
• Previous experience in retail sales, showroom sales, customer service, furniture, cabinets, renovation, building materials, home improvement, kitchen/bathroom or related industries is an advantage