Sales Assistant

Statement of the Job

The Sales Assistant supports Babcock Laboratories' growth strategy through lead generation, client outreach, proposal support, CRM management, and sales administration. Working closely with Sales, Client Services, Marketing, Operations, and Laboratory teams, this role helps deliver a responsive, professional, and client-centric experience while supporting revenue growth, client retention, and long-term partnerships. Through proactive communication and exceptional service, the Sales Assistant contributes to Babcock's mission of safeguarding public health and the environment and advancing our concierge-level client experience.

Essential Duties and Responsibilities

1. Sales Support & Lead Generation

· Monitor procurement websites, bid boards, RFQ postings, and vendor portals for new opportunities.

· Identify potential prospects and qualified leads for the Sales team.

· Conduct introductory outreach through various medias including but not limited to: phone calls, email, and LinkedIn.

· Schedule introductory meetings between prospects and Sales representatives.

· Assist in maintaining lead pipelines and opportunity tracking systems.

· Conduct research on prospective clients, industries, municipalities, agencies, and consultants.

· Support client account reviews and business development planning.

· Assist with client follow-up activities and sales campaigns.

2. Proposal & Quote Coordination

· Gather information necessary to support quote and proposal development.

· Coordinate client pricing requests with laboratory and operational teams.

· Assist in assembling proposal packages and qualifications statements.

· Support proposal submissions through client procurement systems.

· Ensure proposal documents meet submission deadlines and requirements.

· Track proposal status and communicate updates to stakeholders.

3. Client Relationship Support

· Assist with client outreach campaigns, satisfaction initiatives, and retention efforts.

· Help coordinate welcome communications for new clients.

· Track client feedback and ensure concerns are routed to appropriate teams.

· Support Babcock Concierge activities and client experience initiatives.

· Assist in maintaining positive relationships with existing clients.

4. Client Relationship Management system (CRM) & Data Management

· Maintain accurate client and prospect information within CRM and company systems.

· Update contact records, opportunity data, and activity tracking information.

· Generate routine pipeline, campaign, and activity reports.

· Monitor lead status and assist with follow-up reminders.

· Support sales metric tracking and reporting.

5. Cross-Functional Coordination

· Partner with Client Services, Project Management, Operations, and Laboratory teams to gather information needed for clients and prospects.

· Coordinate internal communication regarding client opportunities.

· Assist with special growth initiatives and strategic projects.

· Support implementation of new sales processes and tools.

· Provide general administrative support as needed to ensure smooth team operations.

6. Employee Development

· Uphold and model the company’s mission, values, and purpose.

· Actively participate in team meetings, coaching sessions, and professional development activities.

· Track personal and team KPIs and participate in quarterly scorecard reviews.

Requirements

The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· High school diploma or degree equivalent with at least two years of experience in customer service.

· Strong organizational skills, attention to detail, and ability to manage multiple priorities.

· Meet the required level of competency in Babcock Laboratories’ Competency Matrix.

· Demonstrate the company core values consistently.

Physical Demands

The physical demands are representative of those that must be met to perform the essential functions of this role. Reasonable accommodations may be made.

· Frequent sitting, typing, and viewing of computer screens.

· Occasional walking, standing, bending, and lifting (up to 25 lbs).

· Occasional travel for tradeshows or customer site visits (local or regional).

Work Environment

· Typical office environment with standard equipment use.

· Occasional work in laboratory or warehouse settings when supporting client tours or on-site logistics.

· Moderate noise level.

Pay: $19.10 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Riverside, CA 92507 (Required)

Work Location: In person