Sales Assistant

Key Duties and responsibilities of the sales assistant are to:

• Engage with customers by following the Run4It customer service process to provide a positive shopping experience
• Deliver exceptional service through the +runlab service, offering expert advice and support to customers
• Actively contribute to maintaining high shop standards, including visual merchandising and store cleanliness, ensuring an inviting and well-organized environment
• Accurately manage stock transfers and deliveries into the shop, ensuring proper handling and organization

Reporting to:

The shop manager and assistant managers for the Lothian Road shop.

Key Performance Indicators:

• Sales performances that align with both the shop's and the company’s product range and strategic objectives
• Customer account creation & newsletter sign-up rates
• Service reviews on Feefo & Google My Business

Full training will be provided to ensure the highest possible level of customer service is attained that fits in with our company service standards.

Terms:

• Hourly rate of £13
• 1 - 3 days per week
• The ideal applicant can be flexible with regards to hours, mostly working weekends with occasional weekday work
• Shift pattern: Monday - Saturday 9:30 - 6 (9:30 - 6:30 on Thursdays), Sunday 11 - 5
• Staff discount: 30% discount on full-price goods for your own personal use and 20% discount on full-price goods being bought for (or by) immediate family members

Experience:

• Customer service: 1 year (preferred)
• Running: 1 year (preferred)

If you are interested in this position please apply to this advert with your CV and covering letter. Applications without a covering letter will not be considered.

Benefits:

• Store discount

Run4It has a clear purpose: Inspiring people to improve their fitness, health, and wellbeing through running. Operating as a multi-channel retailer, Run4It aims to utilise its resources to the best of its ability in order to provide customers with an exceptional shopping experience.

Integrity, customer commitment, collaboration, empathy, and fun are just a few of the values we stand by as a company. We are looking for a sales assistant who embodies all of these and more. This is a varied role for an enthusiastic individual who is interested in fitness and passionate about running.

Pay: £13.00 per hour

Expected hours: 8.5 – 25.5 per week

Work Location: In person