Sales Assistant

About Us

At Profresh, we’re all about helping floral businesses flourish. From our roots in a single flower van to a team of 50+ in the heart of WA’s Flower District, we’ve built a reputation for premium products, reliable service, and a genuine love for what we do.

We're a company who strives to transform the floral industry, one order at a time. Our customers are florists, stylists, and creative professionals who trust us to deliver more than just beautiful flowers and sundries, but also a beautiful experience. They count on us to get it right, every single time, that’s where you come in.

About You

You’re a warm, proactive, and detail-savvy Sales Assistant who loves being on the showroom floor and in the thick of it. You’ll be the face of Profresh for many of our trade and non-trade customers, making them feel at home, helping them find exactly what they need, and ensuring every visit ends with a smile.

This is a hands-on, physical role. You'll be on your feet all shift, lifting and carrying buckets and boxes, and working in cool conditions. If you enjoy staying busy and active, you'll love it here.

What You’ll Be Doing

• Create Beautiful Experiences: Welcome every customer and provide friendly, knowledgeable service from the moment they arrive.
• Assist with Orders: Retrieve, check, and process customer orders for collection accurately and respond to emails and phone calls promptly.
• Be Product-Savvy: Build deep knowledge of fresh flowers, preserved ranges, and sundries so you can confidently answer questions and offer spot-on recommendations.
• Keep Things Running Smoothly: Open and close the showroom, move and restock product, and keep the space clean, inviting, and well-merchandised.
• Problem-Solve with Care: Resolve customer issues professionally, find the right answer and escalate where needed.
• Support the Team: Pitch in with admin, merchandising, and ad hoc tasks to keep everything flowing during busy periods.
• Strive for Growth: Look for opportunities to upsell, cross-sell, and continually improve your own knowledge and service.

Who You Are

• You have experience in the floral industry
• A natural people-person with a confident, friendly manner.
• A quick learner who enjoys developing strong product knowledge.
• Calm under pressure, organised, and reliable.
• Someone who takes pride in creating a welcoming environment.
• A team player who thrives in a fast-paced, hands-on role.

Why Join Profresh?

• Be part of a close-knit, supportive team that celebrates each other’s wins.
• Play a key role in WA’s most dynamic and creative floral industry hub.
• Enjoy staff discounts and access to our Employee Assistance Program.
• Develop your skills with pathways for growth within a fast-evolving business.
• Contribute to a company that values authenticity, collaboration, and community.

Ready to Grow With Us?
If you’re excited to help create extraordinary customer experiences and bring beauty to WA’s floral community, we’d love to hear from you.

Apply now and help grow the floral trade in WA.