Sales Assistant - IT Solution

Responsibilities

Assist Sales Manager and Account Manager in sales operations and existing clients account servicing.

Sales

• Handle sales opportunities and transactional orders for Sales Managers or Account Manager

Sales operations

• Handle internal sales operations, such as data input for sales orders, work with internal procurement team and external vendors for order processing and good delivery
• Supplier cost sourcing and prepare quotations for Sales Manager and Account Managers
• Establish better supplier network to support cost sourcing in more efficient manner and lower cost
• Regularly generate reports from internal systems, follow the guideline to change the raw data to a meaningful service report to clients
• Handle client service enquiries such as client account info checking, order status update, service arrangement status update etc.
• Check product cost and delivery lead time from vendors, help Account Manager and Sales Manager to prepare quotations for clients enquiries.
• Handle order administration including ERP and CRM system data input, follow up procurement and logistic matters

Account Management

• Handle regular tasks such as prepare monthly/ regular service report to existing clients, prepare warranty renewal and contract renewal quotations to clients.
• Update and maintain accurate client equipment and license inventory record in company system
• Maintain prompt response to internal / client requests.

Key Skills

• Native in Cantonese
• Proficient in written and spoken English and Mandarin
• Excellent communication skills including listening, comprehension ability, and the effective & proactive escalation of issues.
• Excellent self-organizational skills
• Team player-ability to work closely with other teams and to manage clients’ expectations
• Self-motivated and able to work under deadline pressure.

Requirements

• Bachelor Degree or Diploma in Business Administration or related discipline
• 2+ years customer service experience, 1+ years solution selling is an advantage
• Working experience in selling information technology solutions into financial or retail clients would be an advantage but not critical
• Working experience in system integrator (SI) would be an advantage but not critical