Sales Assistant Manager

As MonotaRO Indonesia continues to grow rapidly, we're strengthening our Sales team this year!

We are looking for a driven Sales Assistant Manager to lead sales initiatives, build strong customer relationships, and support our next phase of growth. This position will be based at our Head Office, Wisma KEIAI (Sudirman, Central Jakarta).

Key Responsibilities:

1. Customer Development & Online Lead Management

• Manage and nurture leads generated through e-commerce platforms and online marketing efforts.
• Develop strategies to convert leads into long-term customers through email campaigns, follow-ups, and CRM tools.
• Collaborate with the marketing team to optimize lead acquisition efforts and ensure seamless workflow to the sales team.

2. Direct Sales Support & Team Coordination

• Assist the tele-sales team in handling inbound and outbound calls to boost sales conversion rates.
• Support the development of sales scripts, objection-handling strategies, and training materials for the sales team.
• Monitor sales team performance and provide feedback for improvement.

3. Sales Operations & Performance Analysis

• Track and analyze sales data, customer behavior, and lead conversion rates to improve sales processes.
• Assist in setting sales targets, monitoring KPIs, and reporting performance to senior management.
• Optimize CRM usage for better lead tracking and customer management.

4. Customer Relationship Management & Retention

• Build and maintain strong relationships with key customers to drive repeat purchases.
• Gather customer feedback to improve sales processes and product offerings.
• Work closely with the customer service team to ensure excellent post-sales support and issue resolution.

5. Cross-Department Collaboration

• Coordinate with customer service, supply chain, and product teams to ensure smooth operations and customer satisfaction.
• Work with the marketing team on promotional campaigns and customer engagement initiatives.
• Collaborate with procurement and logistics teams to ensure order fulfillment and inventory availability.
• Provide feedback from sales interactions to the product team for product improvements and market demand alignment.

Requirements:

1. Bachelor’s degree (S1) in Business, Marketing, Management, or a related field.
2. Minimum 5 years of experience in B2B sales, preferably in MRO, industrial products, or e-commerce.
3. Strong knowledge of CRM systems, lead nurturing, and digital sales strategies.
4. Experience in managing or assisting a sales team is a plus.
5. Data-driven mindset with the ability to analyze sales performance and suggest improvements.
6. Proactive, target-oriented, and able to thrive in a dynamic sales environment.