Sales Associate 1

Reports To: Store Manager

Job Summary:

The Sales Associate Level 1 serves as the face of our retail dispensary, creating exceptional customer experiences through personalized service, cannabis knowledge, and a passion for the industry. Sales Associates play a crucial role in building customer relationships, ensuring compliance with regulations, and contributing to store success through sales and service excellence.

This role requires a curious, customer-focused, and sales-driven individual who thrives in a fast-paced retail environment. As a brand ambassador, the Sales Associate upholds company values inside and outside the store while providing guidance to customers based on their individual needs.

Key Responsibilities:

Customer Service & Sales

• Deliver a best-in-class shopping experience by building authentic relationships with customers.
• Educate customers on cannabis properties, product benefits, and selection based on desired effects or relief needs.
• Stay informed on cannabis trends, products, and new brands to provide expert recommendations.
• Use active listening and qualifying questions to personalize the shopping experience.
• Promote company values and maintain a positive, customer-service-oriented work environment.

Retail & Store Operations

• Maintain a clean, stocked, and visually appealing sales floor.
• Assist with opening and closing procedures in compliance with store policies.
• Meet or exceed store KPIs and sales goals through effective upselling and customer engagement.
• Accurately operate the Point of Sale (POS) system, ensuring seamless transactions.
• Comply with company cash handling policies, including daily cash management and compliance reporting.

Compliance & Security

• Follow state and local cannabis regulations, including security protocols, access policies, and inventory tracking.
• Adhere to all company policies, including dress code, work schedules, and SOPs.
• Maintain product integrity and compliance by ensuring accurate labeling, handling, and storage.

Brand Representation & Continuous Learning

• Act as a brand ambassador inside and outside the store, promoting company values and products.
• Stay up to date on new cannabis products, brands, and industry trends through research and training.
• Contribute to a positive team environment by seeking opportunities for improvement and growth.
• Maintain a professional social media presence aligned with company standards (if applicable).

Qualifications:

• Must be at least 21 years of age.

• Retail experience (1-2 years preferred).

• Open availability including weekends, evenings, and holidays.

• Strong customer service and sales skills.

• Excellent verbal and written communication abilities.

• Ability to problem-solve and handle customer concerns professionally.

• Mathematical skills for accurate transactions and cash handling.

• Proficiency in basic computer and phone applications.

• Self-motivated, organized, and time-efficient.