Sales Associate - Biscuits (37.5h)

Job details

Posted 25 September 2026

LocationLondon

Job type Permanent - Full Time

DisciplineRetail

Reference027151

Job description

Fortnum & Mason has been delighting customers with extraordinary products and exceptional service for over 300 years. Our Ground Floor is at the heart of our Piccadilly store, welcoming customers from around the world and creating memorable experiences from the moment they walk through our doors.

We are looking for a warm, enthusiastic and highly customer-focused Sales Associate to join our Biscuitorium team.

This is a fantastic opportunity for someone who loves engaging with people, thrives in a busy retail environment and takes genuine pride in delivering an exceptional customer experience.

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

• Subject to terms and conditions of employment

What You’ll Do

As a Sales Associate in our Biscuitorium, you’ll play an important part in bringing the Fortnum & Mason experience to life. You’ll welcome and engage with our customers, share your enthusiasm for our products and help ensure every visit is memorable.

Working closely with your colleagues across the Ground Floor, you will:

• Deliver outstanding, personalised customer service.
• Welcome customers warmly and help them find the right products.
• Build your product knowledge so you can confidently make recommendations and inspire customers.
• Identify opportunities to drive sales and introduce customers to additional products.
• Process customer transactions accurately and efficiently.
• Maintain exceptional standards of presentation and merchandising within the department.
• Replenish products and help ensure the Biscuitorium remains beautifully presented throughout the day.
• Respond to customer questions and queries professionally.
• Work collaboratively with colleagues to ensure the smooth day-to-day running of the department.
• Follow all relevant company procedures, including health and safety and loss prevention.
• Contribute positively to the team and support colleagues during busy trading periods.

What We’re Looking For

We’re looking for someone who:

• Has previous retail, hospitality or customer service experience.
• Has excellent interpersonal and communication skills.
• Genuinely enjoys meeting and engaging with customers.
• Is confident, approachable and passionate about delivering exceptional service.
• Has a natural enthusiasm for premium products and creating memorable customer experiences.
• Can work calmly and professionally in a busy, fast-paced environment.
• Is proactive, reliable and enjoys being part of a team.
• Has strong attention to detail and takes pride in maintaining excellent standards.

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Hospitality, Visual Merchandising, Customer Service and Local Community initiatives.

Please note: This is a physically demanding position, involving long periods of standing, moving stock, and working in a fast-paced retail environment.