Sales Associate

About the role

A Store Associate plays a key role in ensuring smooth daily operations and delivering excellent customer service.

Key responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer's needs and provide assistance and information of product features
• Welcome customers to the store and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly, and year basis
• Maintain in-stock and presentable condition of their assigned areas
• Remain knowledgeable on products offered and discuss available options
• Accept and process orders, operate the POS register and resolve exchange or return items
• Recommend related products to increase customers' options and enrich the shopping experience
• Explain the benefits and functions of products, method of preparation and how to use them to achieve best results
• Promote special sales, offers and awareness of store loyalty program