Sales Associate

We are seeking a polished, hospitality-driven Sales Associate to deliver elevated client experiences within our NYC flagship luxury boutique. This role is ideal for a sales professional who is passionate about skincare, fragrance, and personalized service.

The Sales Associate serves as both a brand ambassador and trusted sales advisor, creating meaningful client connections through expert product knowledge and thoughtful hospitality. The ideal candidate is warm, detail-oriented, highly collaborative, and thrives within a luxury retail and experiential environment.

Core Responsibilities

Client Experience

• Deliver personalized, elevated service that reflects the brand’s luxury standards and service philosophy
• Build authentic relationships with clients through thoughtful consultation and clienteling
• Create welcoming, engaging, and memorable in-store experiences
• Anticipate client needs while offering tailored beauty, skincare, fragrance, and body care recommendations
• Support long-term client retention through follow-up communication and relationship-building

Sales & Boutique Support

• Achieve individual and team sales goals while delivering an elevated customer experience
• Support key business metrics including conversion, average transaction value, and client retention
• Assist with merchandising, replenishment, and maintaining luxury presentation standards
• Support daily boutique operations including opening/closing procedures, cash wrap, and inventory tasks
• Maintain strong product knowledge across all categories and seasonal launches

Team & Brand Culture

• Embody the brand’s luxury positioning, aesthetics, and values
• Collaborate with team members to maintain a positive, service-driven environment
• Contribute to a culture centered around hospitality, artistry, inclusivity, and professionalism
• Participate in ongoing product education and training initiatives

Qualifications

• 1 year in skincare, fragrance, or boutique retail environments
• Passion for skincare, wellness, hospitality, and client experience
• Strong interpersonal and communication skills
• Ability to thrive in a fast-paced, highly client-focused environment
• Strong attention to detail and visual presentation
• Weekend availability is required, including support during peak retail periods, events, and activations
• Flexible availability including evenings and holidays

Preferred Experience

• Experience working within luxury or high-touch retail environments
• Experience supporting or participating in in-store events and client activations
• Existing clientele or strong clienteling abilities preferred
• Knowledge of skincare ingredients, fragrance, and beauty application techniques
• Esthetics or cosmetology certification is a plus

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 pounds
• Comfortable performing customer-facing and operational tasks throughout the day

Compensation & Benefits

• Competitive hourly pay
• Employee product allowance and discounts
• Paid training and ongoing education
• Opportunities for growth and advancement
• Health and wellness benefits (if applicable)
• Paid time off (if applicable)

Ideal Candidate Profile

The ideal candidate is:

• Hospitality-minded and naturally client-focused
• Warm, polished, and collaborative
• Excited by experiential luxury retail environments

Pay: From $27.00 per hour

Work Location: In person