Sales Associate

The Sales Associate is responsible for assisting customers, promoting and selling products or services, achieving sales targets, and providing excellent customer service. The role involves handling customer inquiries, maintaining product displays, processing transactions, and supporting daily store operations.

Key Responsibilities

• Assist customers by understanding their needs and recommending suitable products or services.
• Promote and sell products to achieve individual and team sales targets.
• Provide accurate information regarding product features, pricing, promotions, and availability.
• Actively approach and engage customers to generate sales opportunities.
• Handle customer inquiries, concerns, and requests in a professional manner.
• Demonstrate products and explain their features, benefits, and proper usage.
• Process customer orders and transactions accurately.
• Maintain proper product displays, merchandising standards, and store cleanliness.
• Monitor product availability and coordinate with the team regarding replenishment requirements.
• Assist in inventory counting and stock monitoring.
• Maintain knowledge of current promotions, discounts, and new product offerings.
• Build and maintain good relationships with customers to encourage repeat purchases.
• Achieve assigned sales, conversion, and customer service targets.
• Prepare sales reports and other required documentation.
• Assist in store activities, product launches, and promotional events.
• Ensure compliance with company policies, procedures, and customer service standards.
• Perform other related duties as assigned by the immediate supervisor.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field is preferred.
• With experience in Sales, Retail, Customer Service, Promodising, or Store Operations is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented with good relationship-building skills.
• Confident and comfortable approaching and assisting customers.
• Strong selling, negotiation, and persuasion skills.
• Goal-oriented and able to meet sales targets.
• Presentable and professional appearance.
• Good problem-solving and decision-making skills.
• Basic knowledge of POS systems, inventory management, and Microsoft Office is an advantage.
• Willing to work on weekends, holidays, shifting schedules, and extended hours when required.
• Flexible and willing to be assigned to different branches or locations.
• Able to work independently and effectively as part of a team.