Sales Associate

About the role

We are seeking an experienced Sales Associate to join our dynamic team at OTB Group in Macau. In this full-time position, you will play a pivotal role in delivering exceptional customer service and driving sales at our stores.

What you'll be doing

• Achieve and exceed individual and store sales targets.
• Deliver outstanding service aligned with the brand's standards.
• Engage with clients to understand their needs and preferences.
• Build and maintain long-term relationships to drive loyalty and repeat business.
• Create personalized client experiences, including services and private appointments.
• Manage post-sale follow-up, including client feedback and relationship nurturing.
• Maximize cross-selling and upselling opportunities.
• Maintain in-depth knowledge of product lines, brand history, and current campaigns.

What we're looking for

• Minimum 2 years of experience in a retail sales, preferably within the fashion/apparel industry
• Strong communication and interpersonal skills with the ability to engage with customers
• Excellent product knowledge and a passion for the brand
• A keen eye for detail and the ability to maintain high standards of store presentation
• Proficiency in English, Cantonese and Mandarin
• Flexible and adaptable with the ability to work in a fast-paced environment
• A positive, enthusiastic and team-oriented attitude