Sales associate

About the role

Sales Support & Client Coordination Handle inbound and outbound sales calls; respond to client inquiries; verify job requirements; create and manage job listings; coordinate and schedule client meetings, interviews, and internal discussions. CRM & Data Management Maintain accurate and up-to-date client, lead, and job records in the CRM system; track lead progress and document outcomes. Reporting & Sales Tracking Support the preparation of sales reports; monitor pipeline activity; track performance metrics and updates. Administrative & Operational Support Provide day-to-day administrative support to the Sales team; manage email correspondence, reminders, and follow-ups; organize digital folders, sales trackers, and reference materials; ensure all sales documentation is properly filed and accessible.

Key responsibilities

• Handle inbound and outbound sales calls and respond to client inquiries
• Verify job requirements and create and manage job listings
• Coordinate and schedule client meetings, interviews, and internal discussions
• Maintain accurate and up-to-date client, lead, and job records in the CRM system
• Track lead progress and document outcomes
• Support the preparation of sales reports and monitor pipeline activity
• Track performance metrics and updates
• Provide day-to-day administrative support to the Sales team
• Manage email correspondence, reminders, and follow-ups
• Organize digital folders, sales trackers, and reference materials

About you

• High School Graduate
• Clear, professional spoken English with a neutral accent
• Demonstrated ability to keep a call on track and moving
• Comfortable with high call volume (inbound and outbound) without losing accuracy on details like job requirements or scheduling
• 2+ years of contact center, sales support, or telemarketing experience (BPO background a plus)
• Capable of organizing and maintaining clear, structured records — job listings, CRM entries, and documentation others can pick up without confusion
• Proven ability to negotiate and resolve conflicts with clients or candidates without needing to escalate every issue
• Comfortable multitasking across calls, CRM updates, and admin tasks within the same shift
• Able to work independently with minimal supervision while still hitting team goals