Sales Associate

About the role

The Membership Sales Associate drives membership growth by generating and converting leads, conducting club tours and consultations, closing sales, and delivering an exceptional member experience.

Key responsibilities

• Generate leads through walk-ins, referrals, social media, calls, online inquiries, and community outreach.
• Conduct club tours and membership consultations based on customer goals and needs
• Present membership packages, promotions, facilities, and benefits
• Manage the full sales cycle from lead generation to closing and onboarding and exceed daily, weekly, and monthly sales targets/KPIs
• Follow up with prospects through calls, texts, email, and social media
• Build strong relationships with prospects and members.
• Maintain accurate lead and member records in the CRM/membership system.
• Support events, promotions, pre-selling campaigns, and community activities.
• Collaborate with the Club Manager and Personal Trainers to improve sales, engagement, and retention.
• Provide excellent customer service and maintain a professional, clean, and welcoming club environment.

About you

• Bachelor's/College degree in Business, Marketing, Management, Sports/Fitness, or related field preferred.
• 1–2 years of sales, customer service, retail, hospitality, or fitness experience is an advantage.
• Experience in membership sales, fitness, BPO, or target-driven industries is a plus.
• Strong communication, presentation, negotiation, objection-handling, and closing skills.
• Confident, energetic, presentable, proactive, and customer-focused.
• Results-driven and accountable for achieving sales targets
• Comfortable using CRM systems, social media, and basic computer applications.
• Willing to work on-site, shifting schedules, weekends, and holidays as required.