Sales Associate

The Sales Associate’s role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.

Key Responsibilities

Meet/Exceed individual and store sales targets

• Achieve all KPIs and CRM requirements
• Focus on cross, up-selling and have strong “matchmaking” skills for all product categories

Provide exceptional customer care

• Drive local clients network growth
• Recruit and convert prospect clients
• Build lasting relationships with clients by bonding with them, understanding their desires and providing advice
• Maintain client books to retain actual clients and detect new potential clients
• Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty

Good team management

• Maintain an open, positive and constructive communication with team members

Provide support in merchandise inventory

• Keep track of physical inventory of merchandise and inform Store Manager about product replenishment
• Assist with refilling, unpacking, packing and sorting of stocks

Provide support in visual display of merchandise

• Maintain visual standards under the direction of VM department

Lead/Provide support in store projects/back office procedures

• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stockroom guidelines

Be vigilant about store security and loss prevention

• Prevent, minimize and reduce risk of stock loss or theft occurrence at all times

Requirements

• Minimum 1 year of retail sales experience will be an added advantage
• Ready-to-Wear (RTW) and/or luxury fashion experience will be an added advantage
• Good understanding of luxury market and practices
• Good communications and interpersonal skills
• Good team player
• Motivated and driven
• Good customer service and selling skills
• Good in mix and match on Ready-to-Wear (RTW)
• Good flair of fashion sense